Delivery & Returns

Packaging

Your orders will be delivered safely in specially designed Pottermore packaging. Posters will be rolled in owl-printed tissue paper, sealed with a sticker, and placed in a Pottermore poster tube. Mounted prints will arrive wrapped in owl-printed tissue paper, sealed with a sticker, and placed in a protective printed card envelope.

Delivery

Dispatch times vary for individual products. Please take a look at the individual product page to see the total estimated delivery time for your item. Please note that orders are dispatched as complete orders, so if you’ve selected a range of items with different delivery times your order will be delivered at the latest date shown. Once dispatched, all orders are delivered by a third party tracked service.

We currently only deliver in Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden (the “EU Delivery Zones”), the UK and US.

Deliveries in UK arrive Monday to Saturday, the standard delivery cost is £4.95. We’re currently only able to deliver to certain areas within the UK.

Deliveries in EU Delivery Zones arrive Monday to Saturday, the standard delivery cost is €16.95. We’re currently only able to deliver to certain areas within the EU Delivery Zones.

Customers in the UK can ship to the EU for £14.95 and customers in the EU can ship to the UK for €5.95.

Deliveries in the US arrive Monday to Saturday, the standard delivery cost is $6.95. We deliver to the USA excluding Alaska, Hawaii and US overseas territories and provinces.

Free Delivery Period

Free delivery automatically applies on deliveries to UK made from 10:00 GMT on 14th December 2017 until 09:00 GMT on 18th December 2017 when a customer located in UK or EU spends £25 (€30) or more in a single order across any product category on the Pottermore Shop to a single UK delivery address.

Free delivery automatically applies on deliveries to US made from 09:00 EST on 14th December 2017 until 04:00 EST on 18th December 2017 when a customer located in US spends $30 or more in a single order across any product category on the Pottermore Shop to a single US delivery address.

Please note that delivery charges will not be included in calculating whether an order is eligible for free delivery.

If items from an order eligible for free delivery are returned resulting in the value of the products kept falling below the free delivery threshold, the value of the returned products will be refunded minus standard delivery costs.

Pottermore reserve the right to discontinue the free delivery period promotion at any time without prior notice and/or to change the amount required for eligibility.

Exclusions

Deliveries in UK - We do not ship to BFPO or PO boxes, the Isle of Man, Guernsey and Jersey. Orders to the postcodes BT, GY, HS, IM, JE, KW, ZE2 and ZE3 will take longer than normal stated order times.

Deliveries in the EU Delivery Zones - We do not ship to Andorra, Canary Islands, Gibraltar, San Marino or Vatican City.

Deliveries in the US – We deliver to the USA excluding Alaska, Hawaii and US overseas territories and provinces.

Returns

If you've changed your mind, you can return goods to us within 14 days of receipt. Please contact our customer service team for details on how to return your order.

If you have any further questions about Delivery please visit our Help Centre.