Delivery & Returns

Packaging

Your orders will be delivered safely in specially designed Pottermore packaging. Posters will be rolled in owl-printed tissue paper, sealed with a sticker, and placed in a Pottermore poster tube. Mounted prints will arrive wrapped in owl-printed tissue paper, sealed with a sticker, and placed in a protective printed card envelope.

Delivery

Dispatch times vary for individual products. Please take a look at the individual product page to see the total estimated delivery time for your item. Please note that orders are dispatched as complete orders, so if you’ve selected a range of items with different delivery times your order will be delivered at the latest date shown. Once dispatched, all orders are delivered by a third party tracked service.

We currently only deliver in Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden (the “EU Delivery Zones”), the UK and US.

Deliveries in UK arrive Monday to Saturday, the standard delivery cost is £4.95. We’re currently only able to deliver to certain areas within the UK.

Deliveries in EU Delivery Zones arrive Monday to Saturday, the standard delivery cost is €16.95. We’re currently only able to deliver to certain areas within the EU Delivery Zones.

Customers in the UK can ship to the EU for £14.95 and customers in the EU can ship to the UK for €5.95.

Deliveries in the US arrive Monday to Saturday, the standard delivery cost is $6.95. We deliver to the USA excluding Alaska, Hawaii and US overseas territories and provinces.

Free Delivery Period

Free delivery automatically applies on deliveries to the UK and US made from 10:00 BST on 3rd September 2018 until 00:00 BST on 7th September 2018 when a customer located in the UK or US places an order on the Pottermore Shop to a single UK or US delivery address.

Pottermore reserve the right to discontinue the free delivery period promotion at any time without prior notice and/or to change the amount required for eligibility.

Exclusions

Deliveries in UK - We do not ship to BFPO or PO boxes, the Isle of Man, Guernsey and Jersey. Orders to the postcodes BT, GY, HS, IM, JE, KW, ZE2 and ZE3 will take longer than normal stated order times.

Deliveries in the EU Delivery Zones - We do not ship to Andorra, Canary Islands, Gibraltar, San Marino or Vatican City.

Deliveries in the US – We deliver to the USA excluding Alaska, Hawaii and US overseas territories and provinces.

Returns

If you've changed your mind, you can return goods to us within 14 days of receipt. Please contact our customer service team for details on how to return your order.

If you have any further questions about Delivery please visit our Help Centre.