How to contact us

If you have any questions about the information in the Pottermore Shop Terms & Conditions, or would like further information, please feel free to contact us:

By post: Pottermore Limited, PO Box 7828, London W1A 4GE, UK.

By email: You can send us a query about the Pottermore Shop by using the online contact form or by emailing us directly at help@pottermore.com.

Please note, we only provide customer service support in English.

Complaints

As a consumer resident in the EU you may be able to use the EU Commission’s online dispute resolution platform as a form of alternative dispute resolution if you have a complaint about the Pottermore Shop, or to choose another merchanism of Alternative Dispute Resolution (ADR). The EU Commission provides on its website the following link to the ODR platform: www.ec.europa.eu/consumers/odr. Please contact us using the details above if you have any complaints about the Pottermore Shop.

For customers resident in France: Pursuant to article L. 616-1 et seq of the French Consumer Code, the ombudsman for disputes about the Pottermore Shop is the “Médiateur du e-commerce de la FEVAD” and its website is http://www.mediateurfevad.fr/.

For customers resident in Spain: The Pottermore Shop Terms & Conditions shall be construed in accordance with Spanish legislation. Any dispute or claim arising out of or in connection with these Terms & Conditions will be subject to the jurisdiction of the corresponding courts in compliance with the applicable legislation.

For customers resident in Germany: We neither will, nor are obliged to participate in dispute settlement proceedings before consumer arbitration boards.