The Pottermore Shop Terms & Conditions

These Pottermore Shop Terms & Conditions contain 10 sections. You can view each section by selecting the relevant link below:

YOUR ATTENTION IS SPECIFICALLY DRAWN TO THE LIABILITY AND INDEMNITY PROVISIONS CONTAINED AT SECTIONS 8 AND 9 BELOW. PLEASE REVIEW THESE SECTIONS CAREFULLY BEFORE PROCEEDING.

1 Introduction

1.1 Welcome to the Pottermore Shop, the online digital content store of the Harry Potter books (the “Pottermore Shop”). The Pottermore Shop is owned by Pottermore Limited (referred to as "we", "us" or "our" as appropriate), a company established in England and Wales. The Pottermore Shop is currently available through the websites at

(depending on your location). We may also make the Pottermore Shop or other versions of it available through further digital channels or devices.

1.2 These Pottermore Shop Terms & Conditions, the pottermore.com Terms & Conditions (for short, the “Terms”) apply to your use of the Pottermore Shop (whether accessed through the URL provided above or any other channel) and any services, content or products (for example, eBooks or digital audio books, artwork or other merchandise) made available through the Pottermore Shop. Please read these Terms carefully, and ensure you understand them, before using the Pottermore Shop, as these Terms affect your rights and liabilities. In these Terms, expressions beginning with a capital letter usually have a specific meaning that is defined in these Terms. In the event of any inconsistency between these Pottermore Shop Terms & Conditions and the pottermore.com Terms & Conditions, the terms of these Pottermore Shop Terms & Conditions shall prevail in relation to any order and/or purchase via the Pottermore Shop.

1.3 You will be agreeing to these when placing an order or by your continued use of the Pottermore Shop. If you do not want to be bound by these Terms please do not access, register, use and/or place any orders with the Pottermore Shop. If you have any questions relating to these Terms, please refer to our FAQ pages in the first instance.

1.4 For information about how we use your personal data and how we use cookies on the Pottermore Shop, please see our Privacy & Cookies Policy.

1.5 The Pottermore Shop is only provided for use by adults and by using the Pottermore Shop or by creating an account, or placing an order or making a purchase, you are confirming that you are an adult. When we refer to “adults” we mean people who have reached the age of majority (i.e. who are adults for legal purposes) in their place of residence. We reserve the right to request any buyer to provide written proof of age in any form or to adjust the foregoing to meet any local requirements relating to the legal age of majority.

2 About the Pottermore Shop

Users can visit the Pottermore Shop to purchase a variety of eBooks, digital audio books, artwork and other merchandise.

3 Access to the Pottermore Shop

3.1 You will need an internet connection and a browser to access the pages on the Pottermore Shop and to use the features we provide.

3.2 If you wish to place an order for an eBook, a digital audio book, artwork or other merchandise from the Pottermore Shop, you must either (a) visit pottermore.com and create a Pottermore Account (in which case you may be referred to in these Terms as a "Registered User"); or (b) use our guest checkout functionality. Please see section 3 of the pottermore.com Terms & Conditions for further details on how to create a Pottermore Account.

4 Buying from the Pottermore Shop

Buying Books

4.1 You can purchase, access and view/listen to eBooks and digital audio books and other related digital content ("Books") on the Pottermore Shop by way of download. Please visit the FAQ pages for step-by-step instructions on how to place an order with the Pottermore Shop.

4.2 Our books are available for purchase and use in a number of different file formats. Please refer to the FAQ pages for details about the formats in which we make our books available. It is your responsibility to check which format suits your needs best and which will enable you to successfully receive and access any purchased digital content successfully (and to exercise your other rights under these Terms) before you place an order with us. You can find a description of the different formats, their suitability and further details about the operating environment necessary for your full enjoyment of the Pottermore Shop, including any purchases from the Pottermore Shop using our Pottermore Shop FAQ pages. Please note that we may modify the formats in which we make books available and our description of them from time to time, so you should always check those before making any purchase, and retain a copy for your records.

4.3 We may make changes to or discontinue any books available on or in connection with the Pottermore Shop at any time, and without notice. Please see section 5.5 below for details of your rights in relation to books or formats that cease to be available or become incompatible.

Buying Goods

4.4 You can also purchase artwork and other items of physical merchandise (“Goods”) via the Pottermore Shop. Please visit the FAQ pages for instructions on how to place an order via the Pottermore Shop.

4.5 We may make changes to or discontinue any Goods available on or in connection with the Pottermore Shop at any time, and without notice. The pictures on the Pottermore Shop are for illustrative purposes only, and packaging of Goods may vary. For example, an item of artwork may be pictured in a frame, but a frame will not be included with your order if you purchase artwork from the Pottermore Shop.

4.6 In the case of Goods, we will endeavour to fulfil your order by the estimated delivery date detailed in the product detail page and checkout pages on the Pottermore Shop, which will usually be within 30 days from the date of your dispatch confirmation email. Please note that delivery estimates are just that: they are not guaranteed delivery dates and should not be relied on as such. As we process your order, we shall inform you by email if any Goods that you order turn out to be unavailable. If the Pottermore Shop states that an item of Goods is currently out of stock, the item is not then available for ordering, in which case we will not know when or if the item will be in stock again. If we decline to accept your order because an item of Goods is out of stock, we may (at our discretion) email you to inform you that the item is out of stock and then, if and when the item is back in stock, email you to notify you that the item is available again.

4.7 Unless you validly exercise your right to cancel the relevant contract (as explained in section 5 below), Goods will be at your risk from the time of delivery to the relevant delivery address. Ownership of Goods will only pass to you when we receive all sums payable in relation to them, including any delivery charges.

4.8 Unless otherwise specified, Goods will be shipped by standard postal delivery and are capable of being tracked, as detailed in the dispatch confirmation email.

Purchasing and receiving Books as gifts

4.9 You can purchase a Book on the Pottermore Shop to be made available for download to another person as a gift on a specified date no more than three months after the date of purchase (“Gift Purchase”). We refer to the person purchasing the gift as the “purchaser” and the person receiving the gift as the “recipient”. Please note you cannot purchase an item of Goods as a gift.

4.10 If you make a Gift Purchase, it is your responsibility to check, before you place an order with us, which format suits the recipient's needs best and which will enable the recipient successfully to receive and access any such digital content purchased by you.

4.11 By starting to download the gift, or accessing or using the gift by any other means, the recipient agrees to these Pottermore Shop Terms & Conditions and acknowledges our Privacy & Cookies Policy. In particular (without limitation), sections 6 to 11 shall apply to recipients in the same way as they apply to the purchaser.

Notification of gift

4.12 If you make a Gift Purchase, we shall use reasonable endeavours to notify the recipient by email on the date selected by you for such notification when making the Gift Purchase. We shall not. However, accept liability for any delay in notifying the recipient caused by technical problems or other reasons beyond our control.

Gift expiry

4.13 We shall make the Book available to the recipient on the date specified by you when making the Gift Purchase. The Book is not redeemable for cash, credit or other goods or services. Except to the extent required by law, once the Book has been made available for download, the gift is not for resale, non-transferable, not redeemable for cash, and non-refundable, except in accordance with our Cancellation Policy.

4.14 The Book must be redeemed by the recipient within one year of the date of purchase by you, after which the Gift Purchase shall expire, and the Book shall no longer be available for download unless you contact us to extend the time period for which the Book shall be available to the recipient for download. Except to the extent required by applicable law, an expired Gift Purchase is non-refundable and non-exchangeable.

Gift exchange

4.15 You or the recipient may exchange the Book for an alternative Book of equal or lesser price on the condition that: (a) the Book has not been downloaded; and (b) the Gift Purchase has not expired. For the avoidance of doubt, any difference in price between the original Book and the exchanged Book shall not be refunded or credited to you or the recipient. If you or the recipient would like to exchange the original Book, you or the recipient can contact us as specified under section 11 below.

Eligibility

4.16 To complete an order with the Pottermore Shop for Books or Goods, you must:

  • provide your full name, email address, payment details and other requested information (such as your delivery address if you are buying Goods);
  • be an adult, as defined in section 1.5 above; and
  • possess a valid credit or debit card issued by a bank acceptable to us or other valid payment provider details.

4.17 In addition, to complete an order for Goods to locations within Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom (the “Delivery Zones”), you must be accessing the Pottermore Shop from within the Delivery Zones and your delivery address must be in a deliverable area within the Delivery Zones.

Making a contract online

4.18 When you are placing an order, the following steps have to take place before a contract is made between you and us:

  • Placing your order – After choosing the Book(s) and/or Good(s) that you wish to purchase, you place your order for your item(s) by pressing the "Complete Order & Pay" button at the end of the checkout process and submitting your payment details (and delivery details if you are purchasing Goods) to us. Before placing your order, the checkout process will give you the opportunity to return to your basket and, if necessary, to change your selection of item(s).

  • Acknowledgement – If you have purchased as a Registered User and your order contains a Book, you will see an on-screen acknowledgement that your Book has been placed in the "My Books" area of your Pottermore Account. If you have placed an order for a Book via guest checkout and are not a Registered User, you will be taken to a screen which will enable you to download your Book. If you have made a Gift Purchase (as defined in section 4.9 above), the Book will only be made available to the recipient for download. If you have purchased an item of Goods, you will see an on-screen acknowledgement of your order. You will receive an acknowledgement of your payment and order by email.

  • For an order of Book(s) – We accept your order for Book(s) and a contract is made between us at the time when we make the Book(s) available to you (or, for a Gift Purchase, to the recipient) for download, whether by sending you a link to your purchase in the order confirmation email or otherwise. Accordingly, nothing that we say or do will amount to any acceptance of your order until we actually make the Book(s) available to you (or, for a Gift Purchase, to the recipient) to view, listen, download or otherwise access, at which point a contract will be made between you and us unless, before making the Book(s) available, we have notified you that we refuse your order (see sections 4.19 and 4.20 below (Refusal of an order)). If you are a Registered User, we keep a record of the orders that you place with us in the "My Account" area, which you can view by logging in to your Pottermore Account.

  • For an order of Good(s) – We accept your order for Good(s) and a contract is made between us at the time when your Good(s) are dispatched by us or on our behalf, at which point we will send you a dispatch confirmation email. Accordingly, nothing that we say or do will amount to any acceptance of your order until you receive the dispatch confirmation email, at which point a contract will be made between you and us unless, we have notified you that we refuse your order (see below (Refusal of an order)). Please note that payment must be received by us before we will dispatch any Goods. If you are a Registered User, we keep a record of the orders that you place with us in the "My Orders" area, which you can view by logging in to your Pottermore Account.

  • For an order of Book(s) and Good(s) – Although the Pottermore Shop allows you to place a single order that contains an order of Book(s) and an order of Good(s), the order of Book(s) and the order of Good(s) will, for all purposes of these Terms, be treated as separate orders, such that: (a) if an order for any such item is accepted by us, a separate contract shall arise in relation to that item; and (b) the provisions of these Terms relating to Book(s) will apply to the order of Book(s) and the provisions of these Terms relating to Good(s) will apply to the order of Good(s).

Refusal of an order

4.19 Not applicable for customers resident in France. If your payment is declined for any reason or we decline your order because we cannot obtain authorisation of your payment details for any reason, then we may invite you to pay by another method. We may also refuse to accept an order for Good(s) if the relevant stock is unavailable for any reason (or if there is any other reason why your order could not be fulfilled).

For customers resident in France. If your payment is declined for any reason or we decline your order because we cannot obtain authorisation of your payment details for any reason, then we may invite you to pay by another method. We may also refuse to accept an order for Good(s) if the relevant stock is unavailable for any reason and we are unable to restock from the supplier.

4.20 Unless otherwise stated (and subject to availability), only one copy of a Book can be downloaded per customer. The maximum number of items of Goods that can be purchased at any one time will be as set out in the relevant quantity list on the purchase page. There are no restrictions on the time within which an order must be placed.

Prices and payment

4.21 The prices for Books that we quote on the Pottermore Shop are inclusive of VAT, where applicable, and in all other territories where VAT is not applicable all prices are quoted exclusive of any applicable sales or other taxes.

4.22 The prices for Goods that we quote on the Pottermore Shop are inclusive of VAT, where applicable, but are stated exclusive of any additional delivery charges that may apply. Details of delivery charges and any applicable restrictions can be found here.

4.23 Not applicable for customers resident in France: The price of any Books or Goods will be as quoted and displayed from time to time on the Pottermore Shop. It is possible, however, that despite our reasonable efforts some items (whether Books or Goods) on the Pottermore Shop may be incorrectly priced.

(a) If, in such a case, the actual price of an item is higher than that which is incorrectly displayed on the Pottermore Shop at the time when you place your order, we may, at our discretion (unless otherwise required by applicable law), either contact you in order to confirm whether you wish to proceed with your order at the correct higher price, or reject your order and notify you of such rejection.

(b) If the actual price of an item is lower than that which is incorrectly displayed on the Pottermore Shop at the time when you place your order, we will supply that item to you at the correct lower price.

For customers resident in France. Any price related error will be dealt with on a case by case basis. In such cases, you will be contacted directly by us.

4.24 Payment will be in the currency indicated on the payment page of the Pottermore Shop.

4.25 You will find the total price of your order (including all applicable taxes and, in the case of Goods, all applicable delivery charges) as part of the checkout process on the page that shows the item(s) you have selected to buy, and you will also be given an opportunity to review and amend that selection by returning to your basket before you submit your order. Please note that all pricing is at our sole discretion and prices and charges (both for Books and Goods and for delivery of Goods) are liable to change at any time, but such changes will not affect orders for which we have already sent you an order confirmation email.

4.26 We accept payment by credit and debit card in addition to any other payment methods that we may identify from time to time. Please refer to our FAQ pages for details of the payment cards and methods that we currently accept.

4.27 We take payment from you once we have processed your payment details. In the event that we are unable to provide the Book for download or to provide the Goods that you have requested for delivery, we will let you know and we will give you a full refund if we have already taken payment for the item(s).

4.28 Although we try very hard to ensure that all information on the Pottermore Shop is accurate, occasionally errors may occur. If you discover a significant error in the description of any item(s) that you have purchased (or, for a Gift Purchase, that has been received by a recipient), please contact us.

5 Cancellation Policy

If you have bought a Book

5.1 Right to cancel – When we accept a Book order that you have placed and make the Book available to you (or, for a Gift Purchase, to the recipient) for download, you are entering into a contract with us. As a consumer you may have a legal right to cancel an online contract within a certain period of time after placing your order. For example, if you are a customer resident in the UK, France, Germany, Spain or Italy, you have the right to cancel your contract with us within 14 days without giving any reason (subject to the conditions set out in section 5.4 below). The cancellation period will expire 14 days after the date on which we notify you (or, for a Gift Purchase, the recipient) that the digital content is available for download from the Pottermore Shop. For more information on your rights as a consumer under law, please consult your Citizens' Advice Bureau, trading standards office or other similar organisations.

5.2 How to cancel – To exercise the right to cancel a Book contract, you must inform us of your decision to cancel your contract by a clear statement. You can request cancellation by using our online cancellation form, which can be found here. If you use this online option, we shall send you an acknowledgement of receipt by email. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the relevant cancellation period has expired.

5.3 Effects of cancellation – If you cancel a Book contract, we shall reimburse you for all related payments received from you. We shall make the reimbursement without undue delay, and not later than 14 days after the date on which you inform us of your decision to cancel the contract. We shall make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

5.4 Loss of cancellation rights – Despite the above, you cannot cancel a Book contract if you (or, for a Gift Purchase, the recipient) have started downloading the Book (or used any other means required to access and use the Book), as long as:

(a) you had expressly accepted when you placed your order that (i) we could start to supply the digital content during the cancellation period and (ii) you could not cancel the contract once supply of the digital content had started; and

(b) we have confirmed your acceptance to you in confirming the contract.

5.5 Unavailable or incompatible Books – If a particular Book becomes unavailable, or if a particular file format ceases to be available (or the Book otherwise becomes incompatible with certain devices), following purchase but prior to your (or, for a Gift Purchase, the recipient’s) first download of the Book, we shall make the Book available in a suitable alternative format (or provide you (or, for a Gift Purchase, the recipient) with a compatible copy of the Book) or pay you a refund of the purchase price paid. Where, however, the file format or Book becomes unavailable or incompatible after you (or, for a Gift Purchase, the recipient) have downloaded at least one copy of the Book, you will not be entitled to a refund.

If you have bought an item of Goods

5.6 Right to cancel – When we accept an order that you have placed for any item of Goods and confirm we have dispatched the item to you, you are entering into a contract with us. As a consumer you may have a legal right to cancel an online contract within a certain period of time after placing your order. For example, if you are a customer resident in the UK, Germany or Spain, you have the right to cancel your contract with us within 14 days without giving any reason. The cancellation period will expire 14 days after the date on which you receive the item or the last item in a single order of several items. For more information on your rights as a consumer under law, please consult your Citizens' Advice Bureau, trading standards office or other similar organisations.

5.7 How to cancel – To exercise the right to cancel a contract for an item of Goods, you must inform us of your decision to cancel your contract by a clear statement. You can request cancellation by using our online cancellation form, which can be found here. If you use this online option, we shall send you an acknowledgement of receipt by email. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the relevant cancellation period has expired.

5.8 Effects of cancellation – If you cancel a contract for an item of Goods, you then have 14 days to return the Goods to us at the address we notify to you. You may meet this 14 day deadline by dispatching the Goods before the expiry of the deadline. We shall reimburse you for all related payments received from you. If, however, you have chosen an enhanced method of delivery (e.g. next-day or nominated-day delivery), we will only refund you for the cost of our standard delivery service. We shall make the reimbursement without undue delay, and not later than 14 days after the date on which we receive notice of your cancellation. We may withhold payment until we have received the item back from you or, if earlier, until you provide us with evidence that you have sent the item back to us. We shall make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise and we are able to make payment by such alternate method; in any event, you will not incur any fees as a result of the reimbursement. Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the item, if this has been caused by your handling the item in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. If you choose to cancel your contract with us because you have changed your mind, you will be responsible for the costs of returning the item to us, unless we agree otherwise with you before you send the item (which we may do so in our sole discretion). Please see section 6 below for further details on our general returns policy.

6 Defects, replacements and returns

If you have bought a Book

6.1 If you (or, for a Gift Purchase, the recipient) receive a corrupted copy, incorrect file format version or incomplete copy of the Book, then, in order to request a functioning copy of the Book or to apply for a refund, please contact us. You will need to quote your order number and the details of the Book ordered with which you are experiencing issues, so please have these to hand.

6.2 If you (or, for a Gift Purchase, the recipient) have suffered a loss of a Book through failure of your hardware device, damage, theft or destruction, we may, solely at our discretion, provide you (or, for a Gift Purchase, the recipient) with another copy of your previously purchased Book. This will count as one of the limited number of copies that you are permitted to make (see section 7.1 below). If you (or, for a Gift Purchase, the recipient) lose your Book in this way, please refer to our FAQ pages in the first instance..

If you have bought an item of Goods

6.3 In addition to your right to cancel your contract with us if you change your mind (set out in section 5 above), you may also have a right to return Goods to us that are defective or unwanted.

6.4 Defective Goods (not applicable for customers resident in France) – If an item of Goods that you buy from us turns out to be faulty or does not match the description given on the Pottermore Shop, you have 30 days from the day when you receive the item to return it to us. If the item of Goods is faulty or does not match the description given, we shall exchange the item if possible or reimburse you for all related payments received from you within 14 days of our receipt of the Goods. We shall make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise and we are able to make payment by such alternate method. In any event, you will not incur any fees as a result of the reimbursement. Please see section 6.6 below for details on how to return Goods to us.

For customers resident in Germany

If, however, you are resident in Germany and have bought any defective item of Goods via the Pottermore Shop, our liability for material or legal defects is subject to statutory law, and in particular, Sec. 434 et seg of the German Civil Code.

6.5 Unwanted Goods – If you change your mind about any item of Goods that you have bought from us, you may return it within 14 days of receiving it, as long as the item is unused and is in its original condition (including packaging and labelling) and you have enclosed the information required by our customer service team and, if possible, your dispatch note, so that we can identify your purchase. We shall notify you via email once we have refunded your return. If you are eligible for a refund, your refund will normally be processed within 14 working days of receiving your return. We will refund the cost of the item returned, but not any postage or delivery costs unless the item was found to be defective. This does not affect your statutory rights and/or your right of cancellation as set out in section 5. Please see section 6.6 below for details on how to return Goods to us.

How to return Goods to us

6.6 Please contact us if you wish to return an item. If your return request is accepted, please return your Goods to the returns address provided by our customer services team. Unless the item of Goods is faulty or does not match the description given on the Pottermore Shop, you will be responsible for the cost of returning the item to us. We advise that you return the item using a “signed for” service or obtain official proof of postage from the Post Office so you are able to keep track of your item. We are not responsible for any items that are lost in transit or damaged on their way back to us. If the item of Goods is faulty, does not match the description given on the Pottermore Shop or we have notified you about an error in pricing or a change in the product, please contact us, and we may provide you with a pre-paid postage label to download and attach to your item.

For customers resident in France

6.7 If, however, you are resident in France and have bought any item via the Pottermore Shop:

(a) You can return copies of the item which lack conformity (such as defective Goods) under the conditions provided for in Article L.217-4 et seq of the French Consumer Code and/or in the case of hidden defects under the conditions provided for in Article 1641 et seq of the French Civil Code. When you act in legal guarantee of conformity:

(i) you shall benefit from a time-limit of two years from the delivery of the copy of the item to act;
(ii) you may choose between the repair and the replacement of the copy of the item, subject to the cost provided for in Article L.217-9 of the French Consumer Code;
(iii) you are exempted from providing proof of the existence of the lack of conformity or defect of the item within 24 months following its delivery; and
(iv) the legal guarantee of conformity applies regardless of any commercial guarantee that may be granted.

(b) If you decide to implement the guarantee against hidden defects within the meaning of Article 1641 of the French Civil Code, you may choose between the cancellation of the sale or a reduction of the purchase price pursuant to Article 1644 of the French Civil Code.

For customers resident in Italy

6.8 If, however, you are resident in Italy and have bought any item of Goods from the Pottermore Shop, you can return copies of the item which do not comply with Section 128 seq. of the Italian Consumer Code. When you act in legal guarantee of conformity:

(i) you shall benefit from a time-limit of 2 years from the delivery of the item of Goods to request a repair or replacement of the item of Goods free of charge (unless the repair or replacement requested is impossible or disproportionate. This warranty period only applies if you, within 2 months of noticing a defect, notify Pottermore of such defect. If the defect appears in the last month of the two year period, you have an additional 2 months to notify Pottermore of the defect;
(ii) at your discretion, you may require an appropriate reduction of the price or to terminate the agreement if one of the following circumstances occurs: (i) the repair or replacement is impossible or disproportionate; (ii) we do not complete the repair or the replacement of the copy of the item within a reasonable period of time; or (iii) the replacement or repair previously carried out has caused significant inconveniences to you;
(iii) you are exempted from providing proof of the existence of the lack of conformity or defect of the item of Goods within 6 months from the date of the delivery of the copy of the item of Goods since it shall be assumed that such defect already existed on the date of the delivery; and
(iv) the legal guarantee of conformity applies regardless of and in addition to any commercial guarantee that may be granted.

7 Use and limitation of use of Books and Goods

7.1 When you buy a downloadable Book from us, what you are buying is the right to use that Book in the way we explain below for your own personal, non-commercial use only. All references to "buying" or "purchasing" downloadable Books in these Terms describe the purchase of a licence under English law to access and use the digital content concerned in accordance with these Terms, which is governed by the provisions of this section 7.

  • You (or, for a Gift Purchase, the recipient) may download one (1) copy of each Book you purchase for storage and use on your (or, for a Gift Purchase, the recipient’s) reading/listening system, which could be your (or, for a Gift Purchase, the recipient’s) computer, tablet, MP3 player, mobile phone, eBook reader or any other compatible electronic device, or any compatible reading/listening service linked with the Pottermore Shop ( "System" ). You (or, for a Gift Purchase, the recipient) may also download further copies of the Book for storage and use in the same ways, but this is subject to the continued availability of the Book via the Pottermore Shop.

  • If you are a parent or guardian who has made the purchase on behalf of a child for whom you are responsible, you may share such download(s) with such child.

7.2 From time to time we may make limited extracts of certain Books ("extracts") available to you through the Pottermore Shop (for example, one or two chapters of an eBook or digital audio book), which you may download without charge. You may download and make copies of extracts for storage and playback on your System for your personal, non-commercial use only. To be clear, subject to the permitted uses and restrictions set out in these Terms, there is no limit on the number of such copies of extracts that you are permitted to download and make for your personal and non-commercial use only. We reserve the right to withdraw access and/or to cease making any extract available through the Pottermore Shop at any time without notice to you.

7.3 The following restrictions apply in relation to the use of Books, extracts and (where stated below) Goods.

(a) You shall not do, and shall not permit others to do, any of the following things in relation to any Book, extract or (where stated below) Goods: - sell, distribute, loan, share, give or lend the Book or extract to any other person including to your friends (except in the limited circumstances explained at section 7.1 above); - communicate to the public, publicly perform, transmit, broadcast or use the Book or extract or item of Goods for any promotional or other commercial purposes; - translate, modify, adapt or create any derivative works of the Book, extract or item of Goods; - remove or in any way amend or tamper with any copyright or trade-mark notice or other identifier contained in the Book, extract or item of Goods; - interfere with, remove, alter or circumvent (or attempt any of the actions listed in this section above in respect of) any of the security measures and technology (including rights or identification management and copyright protection technology) used in connection with the Book or extract or take any other action that may infringe any rights of the copyright owners of the Book, extract or item of Goods; and/or - make any use of the Book or extract in any form, by any manner or for any purpose (whether commercial or non-commercial) except as expressly set out in section 7.1 above.

(b) You may, for your own private, non-commercial use, in respect of any Book or extract that you own, and strictly for the purposes of back-up, format-shifting, storage or creating an accessible copy: (i) copy the Book or extract; and/or (ii) print a copy of the Book or extract. However, you may not permit others to carry out the acts specified in this section 7.3(b).

7.4 Please be aware that if you use any of the Books or extracts in a way other than is specifically permitted under these Terms, you may be infringing copyright or other rights and therefore may be exposed to civil and/or criminal legal action.

7.5 Various third parties (including some of our Partners) operate eBook/digital audio book platforms and services (such as online eBook/digital audio book shops and apps) and offer devices to enable their customers to read or listen to books (such as computers, tablet devices, MP3 players, mobile phones, eBook readers and other devices). In these Terms, we refer to those third-party platforms, services and devices as "Third-party Systems". From time to time, we may put in place arrangements with Partners so that Books you have purchased from us are easier to access and enjoy through that Partner's Third-party System(s). Even where the Third-party System is provided by one of our Partners, please be aware of the following:

  • If you want to purchase a Book from us with a view to accessing it through a Third-party System, you may have to have an account with the relevant third party in order to so do. You should think about this before you purchase the Book from us. To check whether and how Books purchased from us can be accessed through a particular Third-party System, please refer to our FAQ pages. We are not obliged to offer you a refund where you have purchased a Book but are not able to access it on a Third-party System.
  • The use of a Third-party System may be subject to the terms and conditions of the relevant third party, and you should ensure that you read and understand those terms and conditions if you wish to use the Third-party System to access Books purchased from the Pottermore Shop.
  • We are not responsible for any Third-party Systems or any problems you may have in using them, and we make no representation, warranty, or guarantee regarding the installation, use, availability or effectiveness of such Third-party Systems. If you have a query in relation to a Third-party System or are having trouble using it, you should contact the relevant third party - see the contact section within our FAQ pages. You may also wish to refer to our FAQ pages to check whether and how Books purchased from us can be accessed through the relevant Third-party System.

8 Liability

Depending on your place of residence, certain laws may impose statutory promises from us to you and may prevent exclusions or limits applying to certain types of liability. If so, nothing in our Terms will take precedence over those applicable laws and you will still have your rights under those applicable laws. For more information on your rights as a consumer under law, please consult your Citizens' Advice Bureau, trading standards office or other similar organisations. Please note that Goods are not available to users resident outside the Delivery Zones.

For customers resident in all countries (other than France or Italy):

8.1 We promise that we will operate the Pottermore Shop with reasonable skill and care, and that we will use our reasonable endeavours to correct any faults of which we are aware. We do not make any promises about the availability of the Pottermore Shop or any services made available through it. In particular, we disclaim any liability in connection with any technical problems you may experience with the Pottermore Shop that may result in interruptions to the Pottermore Shop or the service it delivers, or any bugs or viruses on the Pottermore Shop other platform that the Pottermore Shop is delivered through, the server that makes the Pottermore Shop available or the content made available through the Pottermore Shop. It is your responsibility to implement satisfactory safeguards and procedures to make sure that any files you obtain through the Pottermore Shop are free from such contaminations or other harmful properties. Subject to section 8.4, the promises contained in this section 8 are in place of all warranties or conditions implied by law.

8.2 Subject to section 8.4 and to the fullest extent permitted by law: (a) our maximum liability in relation to any order that you place on the Pottermore Shop will be an amount equal to the purchase price for such order; and (b) if we otherwise fail to comply with these Terms, we shall only be liable to you for an amount not exceeding £100.

8.3 SUBJECT TO SECTION 8.4, WE WILL NOT BE LIABLE FOR LOSSES THAT RESULT FROM OUR FAILURE TO COMPLY WITH THESE TERMS THAT FALL INTO THE FOLLOWING CATEGORIES: ANY LOSS OF: INCOME OR REVENUE; BUSINESS; BARGAIN; DATA; PROFIT; GOODWILL; REPUTATION; OPPORTUNITY; WASTE OF MANAGEMENT OR OFFICE TIME; OR ANY INDIRECT, PUNITIVE, SPECIAL, ECONOMIC OR CONSEQUENTIAL LOSS. THIS SITE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DO NOT REPRESENT OR WARRANT THAT THE POTTERMORE SHOP WILL OPERATE ERROR-FREE OR UNINTERRUPTED, AND CONTAIN ACCURATE, COMPLETE AND/OR CURRENT INFORMATION. WE MAKE NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, ABOUT THIS SITE FOR ANY PURPOSE, AND HEREBY EXPRESSLY DISCLAIM AND NEGATE ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ANY OTHER VIOLATION OF RIGHTS. BECAUSE SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES, OR EXCLUSIONS OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INDIRECT LOSS, THESE LIMITATIONS MAY NOT APPLY TO YOU. PROVIDED THAT, IN ANY SUCH JURISDICTION, WE HEREBY DISCLAIM ALL WARRANTIES AND LIMIT OUR LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW.

For customers resident in all countries (including France and Italy):

8.4 NOTHING IN THESE TERMS WILL EXCLUDE OR RESTRICT OUR LIABILITY IN RESPECT OF YOUR RIGHTS AS A CONSUMER UNDER LAW, FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE, FRAUDULENT MISREPRESENTATION OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW. ALSO, IF YOU ARE RESIDENT IN GERMANY: NOTHING IN THESE TERMS WILL EXCLUDE OR RESTRICT OUR LIABILITY FOR DAMAGES CAUSED BY GROSSLY NEGLIGENT OR INTENTIONAL ACTS BY US, OUR EMPLOYEES, AGENTS AND/OR OFFICERS. WITH REGARD TO MATERIAL AND LEGAL DEFECTS OF THE PRODUCTS WE SHALL BE LIABLE IN ACCORDANCE WITH STATUTORY PROVISIONS.

8.5 Occasionally we are unable to perform our obligations under these Terms due to circumstances beyond our reasonable control. In such circumstances, including fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, our inability to perform or delay in performing our obligations will not be deemed to be a breach of contract.

For customers resident in France:

8.6 We promise that we will operate the Pottermore Shop with reasonable skill and care, and that we will use our reasonable endeavours to correct any faults of which we are aware. To the full extent permitted by applicable law, we do not make any promises about the availability of the Pottermore Shop or any services made available through it. In particular, we disclaim any liability in connection with any technical problems you may experience with the Pottermore Shop that may result in interruptions to the Pottermore Shop or the service it delivers, or any bugs or viruses on the Pottermore Shop other platform that the Pottermore Shop is delivered through, the server that makes the Pottermore Shop available or the content made available through the Pottermore Shop. It is your responsibility to implement satisfactory safeguards and procedures to make sure that any files you obtain through the Pottermore Shop are free from such contaminations or other harmful properties.

8.7 TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR LOSSES THAT RESULT FROM OUR FAILURE TO COMPLY WITH THESE TERMS THAT FALL INTO THE FOLLOWING CATEGORIES: ANY LOSS OF: INCOME OR REVENUE; BUSINESS; BARGAIN; PROFIT; GOODWILL; REPUTATION; OPPORTUNITY; WASTE OF MANAGEMENT OR OFFICE TIME; OR ANY INDIRECT LOSS.

For customers resident in Italy:

8.8 We promise that we will operate the Pottermore Shop with reasonable skill and care, and that we will use our reasonable endeavours to correct any faults of which we are aware. We do not make any promises about the availability of the Pottermore Shop or any services made available through it to the extent that the unavailability of the Pottermore Shop or any services made available through it is due to circumstances beyond our reasonable control as specified under section 8.4.

9 Indemnity

You agree only to use the Pottermore Shop in accordance with these Terms. You agree that you will compensate us (and our employees, agents and suppliers) in full for any damages, losses, costs and expenses, including reasonable legal fees we incur that arise out of any breach by you of these Terms or any liability we incur as a result of your use of the Pottermore Shop and/or any other service we provide to you and any other person that may use your Pottermore Account.

10 Changes to these Terms

10.1 Subject to applicable law, we may change these Terms from time to time. See the end of these Terms & Conditions for details of the date when they were last updated. We may notify you of such changes by sending you an email to the last email address that you provided to us and/or by posting a copy of the changes on the Pottermore Shop.

10.2 For each order made on the Pottermore Shop, the version of these Terms in force at the time when you ordered the relevant item from us will apply to the order, unless any change to these Terms is imposed by law or governmental authority (in which case, it will automatically apply to orders previously placed by you). If, however, after accepting your order, we need (for any other reason) to change these Terms as they apply to the order, we shall contact you to give you reasonable advance notice of the changes and let you know how to cancel the order if you are not happy with the changes. In such case: (a) you may cancel either for the whole order or just the part of the order that you have yet to download or access in the case of Book(s) or the part of the order that has not yet been dispatched in the case of Good(s); and (b) if you choose to cancel, we shall arrange a corresponding refund of the price that you have paid.

10.3 You are responsible for keeping your account information up to date, including your email address. If the email address to which we send notification to you under this section is no longer valid but you have failed to notify us of this, the sending of our email (notifying you of modified Terms) will be deemed, nonetheless, to be effective notice of the modified Terms. Please also read about changes and notifications of changes to the way we collect, use and/or share personal information in our Privacy & Cookies Policy.

Further information

Our general Terms & Conditions and other company information can be found here.

How to contact us

For complaints or how to contact us, please see here.

Please note, we only provide customer service support in English.

For customers resident in Germany: We neither will not are obliged to participate in dispute settlement proceedings before consumer arbitration boards.

Last updated: 24 May 2018