These Pottermore Shop Terms & Conditions contain 11 sections. You can view each section by selecting the relevant link below:
- 1 Introduction
- 2 About the Pottermore Shop
- 3 Access to the Pottermore Shop
- 4 Purchasing content from the Pottermore Shop
- 5 Cancellation Policy
- 6 Defects, replacements
- 7 Use and limitation of use of books
- 8 Liability
- 9 Indemnity
- 10 Changes to these Terms
- 11 Further information and how to contact us
1.1 Welcome to the Pottermore Shop, the online digital content store of the Harry Potter books (the “Pottermore Shop”). The Pottermore Shop is owned by Pottermore Limited (referred to as "we", "us" or "our" as appropriate), a company established in England and Wales. The Pottermore Shop is currently available through the websites at https://gbp.shop.pottermore.com, https://eur.shop.pottermore.com or https://usd.shop.pottermore.com (depending on your location). We may also make the Pottermore Shop or other versions of it available through further digital channels or devices.
1.2 These Pottermore Shop Terms & Conditions, the pottermore.com Terms & Conditions and our Privacy & Cookies Policy (together, the “Terms”) apply to your use of the Pottermore Shop (whether accessed through the URL provided above or any other channel) and any services, content or products (for example, eBooks or digital audio books) made available through the Pottermore Shop. Please read these Terms carefully, and ensure you understand them, before using the Pottermore Shop, as these Terms affect your rights and liabilities. In these Terms, expressions beginning with a capital letter usually have a specific meaning that is defined in these Terms. In the event of any inconsistency between these Pottermore Shop Terms & Conditions and the pottermore.com Terms & Conditions, the terms of these Pottermore Shop Terms & Conditions shall prevail.
1.3 You will be agreeing to these when placing an order or by your continued use of the Pottermore Shop. If you do not want to be bound by these Terms please do not access, register, use or place any orders with the Pottermore Shop. If you have any questions relating to these Terms, please refer to our FAQs pages in the first instance.
1.4 The Pottermore Shop is only provided for use by adults and by using the Pottermore Shop or by creating an account, or making a purchase, you are confirming that you are an adult. When we refer to “adults” we mean people who have reached the age of majority (i.e. who are adults for legal purposes) in their place of residence. We reserve the right to request any buyer to provide written proof of age in any form or to adjust the foregoing to meet any local legal age of majority requirements.
2 About the Pottermore Shop
Users can visit the Pottermore Shop to purchase a variety of eBooks, digital audio books and other items, for themselves.
3 Access to the Pottermore Shop
3.1 You will need an internet connection and a browser to access the pages on the Pottermore Shop and to use the features we provide.
3.2 If you wish to place an order for an eBook or a digital audio book or other product from the Pottermore Shop, you must either (i) visit pottermore.com and create a Pottermore Account or (ii) use our guest checkout functionality. Please see section 3 of the pottermore.com Terms & Conditions for further details on how to create a Pottermore Account.
4 Purchasing books from the Pottermore Shop
4.1 You can purchase, access and view/listen to eBooks and digital audio books and other related digital content ("books") on the Pottermore Shop by way of download. Please visit the FAQ pages for step-by-step instructions on how to place an order with the Pottermore Shop.
4.2 Our books are available for purchase and use in a number of different file formats. Please refer to the FAQs pages for details about the formats in which we make our books available. It is your responsibility to check which format suits your needs best and which will enable you to successfully receive and access any purchased digital content (and exercise your other rights under these Terms) before you place an order with us. You can find a description of the different formats, their suitability and further details about the operating environment necessary for your full enjoyment of the Pottermore Shop, including any purchases from the Pottermore Shop using our Pottermore Shop FAQs pages. Please note that we may modify the formats in which we make books available and our description of them from time to time, so you should always check those before making any purchase, and retain a copy for your records.
4.3 We may make changes to or discontinue any books available on or in connection with the Pottermore Shop at any time, and without notice. Please see section 5.6 below for details of your rights in relation to books or formats that are discontinued or cease to be available.
4.4 To complete an order with the Pottermore Shop you must: • provide your full name, email address, payment details and other requested information; • be an adult, as defined by section 1.4 above; and • possess a valid credit or debit card issued by a bank acceptable to us or other valid payment provider details.
Making a contract online
4.5 When you are placing an order, the following steps have to take place before a contract is made between you and us:
- After choosing the books you wish to purchase, you place your order for your book(s) by pressing the “Complete Order & Pay” button at the end of the check-out process and submitting your payment details to us. Before placing your order, the check-out process will give you the opportunity to return to your basket and, if necessary, to change your selection of book(s).
- If you have purchased as a Registered User, you will see an on-screen acknowledgement that your book has been placed in the "My Books" area of your Pottermore Account. If you have placed your order via guest checkout and are not a Registered User, you will be taken to a screen which will enable you to download your book(s). You will receive a receipt for your payment and order confirmation by email.
- We accept your order and a contract is made between us at the time we make the book available to you for download, whether by sending you a link to your purchase in the order confirmation email or otherwise. Accordingly, nothing that we say or do will amount to any acceptance of your order until we actually make the book(s) available to you to view, listen, download or otherwise access, at which point a contract will be made between you and us unless, before making the book available, we have notified you that we refuse your order (see section 4.6 (Refusal of an order)). If you are a Registered User, we keep a record of the orders that you place with us in the "My Account" area, which you can view by logging in to your Pottermore Account.
Refusal of an order
4.6 If your payment is declined for any reason or we decline your order because we cannot obtain authorisation of your payment details for any reason, then we may invite you to pay by another method.
4.7 Unless otherwise stated, there are no restrictions on the number of books that you can buy from the Pottermore Shop, nor on the time within which an order must be placed.
Prices and payment
4.8 The prices for books that we quote on the Pottermore Shop are inclusive of VAT, where applicable, and in all other territories where VAT is not applicable all prices are quoted exclusive of any applicable sales or other taxes. You will find the total price of your order (including all applicable taxes) as part of the check-out process on the page that shows the book(s) you have selected to buy, and you will also be given an opportunity to review and amend that selection by returning to your basket before you submit your order. Please note that all pricing is at our sole discretion and prices are liable to change at any time.
4.9 We accept payment by credit and debit card in addition to any other payment methods that we may identify from time to time. Please refer to our FAQs pages for details of the payment cards and methods that we currently accept.
4.10 We take payment from you once we have processed your payment details. In the event that we are unable to provide the book for download, we will let you know. We will give you a full refund if we have already taken payment for the book(s).
4.11 Although we try very hard to ensure that all information on the Pottermore Shop is accurate, occasionally errors may occur. If you discover a significant error in the description of a book that you have purchased, please refer in the first instance to our FAQs pages.
5 Cancellation Policy
Right to cancel
5.1 When we accept an order that you have placed and make the book available to you for download, you are entering into a contract with us. As a consumer you may have a legal right to cancel an online contract within a certain period of time after placing your order.
5.2 For example, if you are a customer resident in the UK, France, Germany or Italy, you have the right to cancel your contract with us within 14 days without giving any reason (subject to the conditions set out in section 5.5 below). The cancellation period will expire 14 days after the date on which we notify you that the digital content is available for download from the Pottermore Shop. For more information on your rights as a consumer under law, please consult your Citizens’ Advice Bureau, trading standards office or other similar organisations.
How to cancel
5.3 To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement (e.g. a letter sent by post to Pottermore Limited, PO Box 7828, London, W1A 4GE, UK). You may use the model cancellation form provided here, but it is not obligatory. You can also request cancellation by using our online cancellation form, which can be found here. If you use this online option, we shall send you an acknowledgement of receipt by email. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the relevant cancellation period has expired.
Effects of cancellation
5.4 If you cancel a contract, we shall reimburse you for all related payments received from you. We shall make the reimbursement without undue delay, and not later than 14 days after the date on which you inform us of your decision to cancel the contract. We shall make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Loss of cancellation rights
5.5 Despite the above, you cannot cancel a contract if you have started downloading the book (or used any other means required to access and use the book), as long as:
(a) you had expressly accepted when you placed your order that (i) we could start to supply the digital content during the cancellation period and (ii) you could not cancel the contract once supply of the digital content had started; and
(b) we have confirmed your acceptance to you in confirming the contract.
5.6 If a particular book becomes unavailable, or if a particular file format ceases to be available (or the book otherwise becomes incompatible with certain devices), following purchase but prior to your first download of the book, we shall make the book available in a suitable alternative format (or provide you with a compatible copy of the book) or pay you a refund of the purchase price paid. Where, however, the file format or book becomes unavailable or incompatible after you have downloaded at least one copy of the book, you will not be entitled to a refund.
6 Defects, replacements
6.1 If you receive a corrupted copy, incorrect file format version or incomplete copy of your book, then, in order to request a functioning copy of the book or to apply for a refund, please contact us. You will need to quote your order number and the details of the book(s) ordered with which you are experiencing issues, so please have these to hand.
If, however, you are resident in France: You can return copies of your book which lack conformity under the conditions provided for in Article L.211-4 et seq of the French Consumer Code and/or in the case of hidden defects under the conditions provided for in Article 1641 et seq of the French Civil Code. When you act in legal guarantee of conformity:
(a) you shall benefit from a time-limit of two years from the delivery of the copy of the book to act;
(b) you may choose between the repair and the replacement of the copy of the book, subject to the cost provided for in Article L.211-9 of the French Consumer Code;
(c) you are exempted from providing proof of the existence of the lack of conformity or defect of the book within the six months following its delivery (this time-limit shall be increased to 24 months as of 18 March 2016); and
(d) the legal guarantee of conformity applies regardless of any commercial guarantee that may be granted. Finally, if you decide to implement the guarantee against hidden defects within the meaning of Article 1641 of the French Civil Code, you may choose between the cancellation of the sale or a reduction of the purchase price pursuant to Article 1644 of the French Civil Code.
6.2 If you have suffered a loss of your book through failure of your hardware device, damage, theft or destruction, we may, solely at our discretion, provide you with another copy of your previously purchased book(s). This will count as one of the limited number of copies that you are permitted to make (see section 7.1 below). If you lose your book in this way, please refer to our FAQs pages in the first instance.
7 Use and limitation of use of books
7.1 When you buy a downloadable book from us, what you are buying is the right to use that book in the way we explain below for your own personal, non-commercial use only. All references to “buying” or “purchasing” downloadable books in these Terms describe the purchase of a licence under English law to access and use the digital content concerned in accordance with these Terms, which is governed by the provisions of this section 7.
- You may download one (1) copy of each book you purchase for storage and use on your reading/listening system, which could be your computer, your tablet, your MP3 player, your mobile phone, your eBook reader or any other compatible electronic device, or any compatible reading/listening service linked with the Pottermore Shop ("System"). You may also download further copies of the book for storage and use in the same ways, but this is subject to the continued availability of the book via the Pottermore Shop.
- If you are a parent or guardian who has made the purchase on behalf of a child for whom you are responsible, you may share such download(s) with such child.
7.2 From time to time we may make limited extracts of certain books ("extracts") available to you through the Pottermore Shop (for example, one or two chapters of an eBook or digital audio book), which you may download without charge. You may download and make copies of extracts for storage and playback on your System for your personal, non-commercial use only. To be clear, subject to the permitted uses and restrictions set out in these Terms, there is no limit on the number of such copies of extracts that you are permitted to download and make for your personal and non-commercial use only. We reserve the right to withdraw access and/or to cease making any extract available through the Pottermore Shop at any time without notice to you.
7.3 The following restrictions apply in relation to the use of books and extracts.
7.3.1 You shall not do, and shall not permit others to do, any of the following things in relation to any book or extract:
- sell, distribute, loan, share, give or lend the book or extract to any other person including to your friends (except in the limited circumstances explained at section 7.1 above);
- communicate to the public, publicly perform, transmit, broadcast or use the book or extract for any promotional or other commercial purposes;
- translate, modify, adapt or create any derivative works of the book or extract;
- remove or in any way amend or tamper with any copyright or trade-mark notice or other identifier contained in the book or extract;
- interfere with, remove, alter or circumvent (or attempt any of the actions listed in this section above in respect of) any of the security measures and technology (including rights or identification management and copyright protection technology) used in connection with the book or extract or take any other action that may infringe any rights of the copyright owners of the book or extract; and/or
- make any use of the book or extract in any form, by any manner or for any purpose (whether commercial or non-commercial) except as expressly set out in section 7.1 above.
7.3.2 You may, for your own private, non-commercial use, in respect of any book or extract that you own, and strictly for the purposes of back-up, format-shifting, storage or creating an accessible copy: - copy the book or extract; and/or - print a copy of the book or extract. However, you may not permit others to carry out the acts specified in this section 7.3.2.
7.4 Please be aware that if you use any of the books or extracts in a way other than is specifically permitted under these Terms, you may be infringing copyright or other rights and therefore may be exposed to civil and/or criminal legal action.
7.5 Various third parties (including some of our Partners) operate eBook/digital audio book platforms and services (such as online eBook/digital audio book shops and apps) and offer devices to enable their customers to read or listen to books (such as computers, tablet devices, MP3 players, mobile phones, eBook readers and other devices). In these Terms, we refer to those third-party platforms, services and devices as "Third-party Systems". From time to time, we may put in place arrangements with Partners so that books you have purchased from us are easier to access and enjoy through that Partner's Third-party System(s). Even where the Third-party System is provided by one of our Partners, please be aware of the following:
- If you want to purchase a book from us with a view to accessing it through a Third-party System, you may have to have an account with the relevant third party in order to so do. You should think about this before you purchase the book from us. To check whether and how books purchased from us can be accessed through a particular Third-party System, please refer to our FAQ pages. We are not obliged to offer you a refund where you have purchased a book but are not able to access it on a Third-party System.
- The use of a Third-party System may be subject to the terms and conditions of the relevant third party, and you should ensure that you read and understand those terms and conditions if you wish to use the Third-party System to access books purchased from the Pottermore Shop.
- We are not responsible for any Third-party Systems or any problems you may have in using them, and we make no representation, warranty, or guarantee regarding the installation, use, availability or effectiveness of such Third-party Systems. If you have a query in relation to a Third-party System or are having trouble using it, you should contact the relevant third party – see the contact section within our FAQ pages. You may also wish to refer to our FAQ pages to check whether and how books purchased from us can be accessed through the relevant Third-party System.
Depending on your place of residence, consumer protection laws may impose mandatory promises from us to you and may prevent exclusions or limits applying to certain types of liability. If so, nothing in our Terms will take precedence over those laws and you will still have your rights under those laws instead of the limited rights described below. For more information on your rights as a consumer under law, please consult your Citizens’ Advice Bureau, trading standards office or other similar organisations.
For customers resident in all countries (other than France or Italy):
8.1 We promise that we will operate the Pottermore Shop with reasonable skill and care, and that we will use our reasonable endeavours to correct any faults of which we are aware. We do not make any promises about the availability of the Pottermore Shop or any services made available through it. In particular, we disclaim any liability in connection with any technical problems you may experience with the Pottermore Shop that may result in interruptions to the Pottermore Shop or the service it delivers, or any bugs or viruses on the Pottermore Shop other platform that the Pottermore Shop is delivered through, the server that makes the Pottermore Shop available or the content made available through the Pottermore Shop. It is your responsibility to implement satisfactory safeguards and procedures to make sure that any files you obtain through the Pottermore Shop are free from such contaminations or other harmful properties. Subject to section 8.4, the promises contained in this section 8 are in place of all warranties or conditions implied by law.
8.2 Subject to section 8.4 and to the fullest extent permitted by law:
(a) our maximum liability in relation to any order that you place on the Pottermore Shop will be an amount equal to the purchase price for such order; and
(b) if we otherwise fail to comply with these Terms, we shall only be liable to you for an amount not exceeding £100.
8.3 SUBJECT TO SECTION 8.4, WE WILL NOT BE LIABLE FOR LOSSES THAT RESULT FROM OUR FAILURE TO COMPLY WITH THESE TERMS THAT FALL INTO THE FOLLOWING CATEGORIES: ANY LOSS OF: INCOME OR REVENUE; BUSINESS; BARGAIN; DATA; PROFIT; GOODWILL; REPUTATION; OPPORTUNITY; WASTE OF MANAGEMENT OR OFFICE TIME; OR ANY INDIRECT, PUNITIVE, SPECIAL, ECONOMIC OR CONSEQUENTIAL LOSS. THIS SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT REPRESENT OR WARRANT THAT THE POTTERMORE SHOP WILL OPERATE ERROR-FREE OR UNINTERRUPTED, AND CONTAIN ACCURATE, COMPLETE AND/OR CURRENT INFORMATION. WE MAKE NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, ABOUT THIS SITE FOR ANY PURPOSE, AND HEREBY EXPRESSLY DISCLAIM AND NEGATE ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ANY OTHER VIOLATION OF RIGHTS. BECAUSE SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES, OR EXCLUSIONS OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INDIRECT LOSS, THESE LIMITATIONS MAY NOT APPLY TO YOU. PROVIDED THAT, IN ANY SUCH JURISDICTION, WE HEREBY DISCLAIM ALL WARRANTIES AND LIMIT OUR LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW.
For customers resident in all countries (including France and Italy): 8.4 NOTHING IN THESE TERMS WILL EXCLUDE OR RESTRICT OUR LIABILITY IN RESPECT OF YOUR RIGHTS AS A CONSUMER UNDER LAW, FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE, FRAUDULENT MISREPRESENTATION OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW. ALSO, IF YOU ARE RESIDENT IN GERMANY: NOTHING IN THESE TERMS WILL EXCLUDE OR RESTRICT OUR LIABILITY FOR DAMAGES CAUSED BY GROSSLY NEGLIGENT OR INTENTIONAL ACTS BY US, OUR EMPLOYEES, AGENTS AND/OR OFFICERS. WITH REGARD TO MATERIAL AND LEGAL DEFECTS OF THE PRODUCTS WE SHALL BE LIABLE IN ACCORDANCE WITH STATUTORY PROVISIONS.
8.5 Occasionally we are unable to perform our obligations under these Terms due to circumstances beyond our reasonable control. In such circumstances, including fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, our inability to perform or delay in performing our obligations will not be deemed to be a breach of contract.
For customers resident in France:
8.6 We promise that we will operate the Pottermore Shop with reasonable skill and care, and that we will use our reasonable endeavours to correct any faults of which we are aware. To the full extent permitted by applicable law, we do not make any promises about the availability of the Pottermore Shop or any services made available through it. In particular, we disclaim any liability in connection with any technical problems you may experience with the Pottermore Shop that may result in interruptions to the Pottermore Shop or the service it delivers, or any bugs or viruses on the Pottermore Shop other platform that the Pottermore Shop is delivered through, the server that makes the Pottermore Shop available or the content made available through the Pottermore Shop. It is your responsibility to implement satisfactory safeguards and procedures to make sure that any files you obtain through the Pottermore Shop are free from such contaminations or other harmful properties.
8.7 TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR LOSSES THAT RESULT FROM OUR FAILURE TO COMPLY WITH THESE TERMS THAT FALL INTO THE FOLLOWING CATEGORIES: ANY LOSS OF: INCOME OR REVENUE; BUSINESS; BARGAIN; PROFIT; GOODWILL; REPUTATION; OPPORTUNITY; WASTE OF MANAGEMENT OR OFFICE TIME; OR ANY INDIRECT LOSS.
For customers resident in Italy:
8.8 We promise that we will operate the Pottermore Shop with reasonable skill and care, and that we will use our reasonable endeavours to correct any faults of which we are aware. We do not make any promises about the availability of the Pottermore Shop or any services made available through it to the extent that the unavailability of the Pottermore Shop or any services made available through it is due to circumstances beyond our reasonable control as specified under section 8.4.
You agree only to use the Pottermore Shop in accordance with these Terms. You agree that you will compensate us (and our employees, agents and suppliers) in full for any damages, losses, costs and expenses, including reasonable legal fees we incur that arise out of any breach by you of these Terms or any liability we incur as a result of your use of the Pottermore Shop and/or any other service we provide by you and any other person that may use your Pottermore Account.
10 Changes to these Terms
10.1 Subject to applicable law, we may change these Terms from time to time. See the end of these Terms & Conditions for details of the date when they were last updated. We may notify you of such changes by sending you an email to the last email address that you provided to us and/or by posting a copy of the changes on the Pottermore Shop.
10.2 For each book order, the version of these Terms in force at the time when you ordered the relevant book from us will apply to the order, unless any change to these Terms is imposed by law or governmental authority (in which case, it will automatically apply to orders previously placed by you). If, however, after accepting your order, we need (for any other reason) to change these Terms as they apply to the order, we shall contact you to give you reasonable advance notice of the changes and let you know how to cancel the order if you are not happy with the changes. You may cancel either for the whole order or just the part of the order that you have yet to download or access. If you choose to cancel, we shall arrange a corresponding refund of the price that you have paid.
10.3 You are responsible for keeping your account information up to date, including your email address. If the email address to which we send notification to you under this section is no longer valid but you have failed to notify us of this, the sending of our email (notifying you of modified Terms) will be deemed, nonetheless, to be effective notice of the modified Terms. Please also read about changes and notifications of changes to the way we collect, use and/or share personal information in our Privacy & Cookies Policy.
11 Further information and contact us
If you have any questions about the information in these Terms, or would like further information, please feel free to contact us:
By post: Pottermore Limited, PO Box 7828, London W1A 4GE, UK.
By email: You can send us a query about the Pottermore Shop by using the contact form linked to in the footer of pottermore.com or by emailing us directly at firstname.lastname@example.org.
By telephone: You can call our customer services team on +44 (0) 845 366 0120.
Last updated: 21 July 2016
Please see here for a copy of the previous version of these Pottermore Shop Terms & Conditions