This version of the Pottermore Shop Terms & Conditions was valid between 21 September 2015 and 13th April 2016. Please refer to the current version of the Pottermore Shop Terms & Conditions
These Pottermore Shop Terms & Conditions contain 23 sections. You can view each section by selecting the relevant link below:
- 1. Introduction
- 2. About the Pottermore Shop
- 3. Access to the Pottermore Shop and creating your Pottermore Shop Account
- 4. Use of the Pottermore Shop
- 5. Purchasing content from the Pottermore Shop
- 6. Cancellation Policy
- 7. Defects, replacements and gifts
- 8. Use and limitation of use of books
- 9. Personal information
- 10. Dormant Pottermore Shop Accounts
- 11. Links
- 12. Our content
- 13. Third-party software
- 14. Liability
- 15. Indemnity
- 16. Copyright claims
- 17. General complaints and requests for further information
- 18. Written communications
- 19. General
- 20. Changes to these Terms
- 21. Governing law and jurisdiction
- 22. Further information and how to contact us
- 23. Statutory information
1.1 Welcome to the Pottermore Shop, the online digital content store of the Harry Potter books (the “Pottermore Shop”). The Pottermore Shop is owned by Pottermore Limited (referred to as "we", "us" or "our" as appropriate), a company established in England and Wales. The Pottermore Shop is currently available through the website https://shop.pottermore.com. We may also make the Pottermore Shop or other versions of it available through further digital channels or devices.
1.2 These Terms & Conditions and our Privacy & Cookies Policy (together, the “Terms”) apply to your use of the Pottermore Shop (whether accessed through https://shop.pottermore.com or any other channel) and any services, content or products (for example, eBooks or digital audio books) made available through the Pottermore Shop. Please read these Terms carefully, and ensure you understand them, before using the Pottermore Shop, as these Terms affect your rights and liabilities. In these Terms, expressions beginning with a capital letter usually have a specific meaning that is defined in these Terms.
1.3 You will be agreeing to these Terms, when you accept them at the time of creating a Pottermore Shop Account (see section 3 below) and when placing an order or by your continued use of the Pottermore Shop. Please note that certain parts of the Pottermore Shop will only be available to you once you have created a Pottermore Shop Account (as further explained at section 3). If you do not want to be bound by these Terms please do not access, register, use or place any orders with the Pottermore Shop. If you have any questions relating to these Terms, please refer to our Help pages in the first instance.
1.4 The Pottermore Shop is only provided for use by adults and by using the Pottermore Shop or by creating an account, or making a purchase, you are confirming that you are an adult. When we refer to “adults” we mean people who have reached the age of majority (i.e. who are adults for legal purposes) in their place of residence. We reserve the right to request any buyer to provide written proof of age in any form or to adjust the foregoing to meet any local legal age of majority requirements.
1.6 Please note that additional terms may apply in respect of use of online content or services or other particular services or activities being offered on or via the Pottermore Shop (for example, promotions). In such circumstances, we will post those terms in connection with the applicable service/activity and those will apply to your use and/or participation in such service or activity. Any such terms are in addition to these Terms. In the event of any inconsistency, such additional terms will prevail over these Terms.
2. About the Pottermore Shop
Users can visit and register with the Pottermore Shop to purchase a variety of eBooks, digital audio books and other items, for themselves or as gifts for others.
3. Access to the Pottermore Shop and creating your Pottermore Shop Account
3.1 You will need an internet connection and a browser to access the pages on the Pottermore Shop and to use the features we provide.
3.2 If you wish to place an order for an eBook or a digital audio book or other product from the Pottermore Shop or download a gift that someone has purchased for you from the Pottermore Shop, you must first visit the Pottermore Shop and create an account for the Pottermore Shop ("Pottermore Shop Account"). Please see section 5 (Purchasing books from the Pottermore Shop) for further details.
3.3 During the process of creating a Pottermore Shop Account, you will be asked for your email address and to create a password.
3.4 You must ensure that all the information you provide when you create a Pottermore Shop Account is true, accurate, current and complete in all respects.
3.5 You must notify us promptly of any change to any of the information you have previously given to us by updating your information in the Personal details section of your Pottermore Shop Account.
3.6 Your Pottermore Shop Account is for your personal use only. Please do not share your Pottermore Shop Account details with any other person, as you will be held responsible for all activities that occur under your password or Pottermore Shop Account with or without your knowledge. By creating a Pottermore Shop Account on the Pottermore Shop, you confirm that you will treat your log-in details as confidential. If you have any concerns regarding your log-in details or become aware of any misuse, then refer to our Help pages in the first instance to find out what to do.
3.7 You are not permitted to hold more than one Pottermore Shop Account. If we suspect that you are in breach of this provision, we reserve the right to suspend your Pottermore Shop Account temporarily or to terminate it permanently.
4. Use of the Pottermore Shop
4.1 The following rules apply to your use of the Pottermore Shop:
You agree to ensure that: - all information provided by you to the Pottermore Shop is accurate, true and up to date in all respects and at all times and is not misleading in any way; and - you will only use the Pottermore Shop (and any information and content obtained from it) lawfully and only for the purposes for which it has been provided and in accordance with these Terms.
You may not: - distribute viruses or other technologies that may harm the Pottermore Shop or the interests of any users of the Pottermore Shop or otherwise interfere with or disrupt our systems; - gain or attempt to gain unauthorised access to the Pottermore Shop or any of our content by any means, including circumventing any technological security measures; - except as permitted under these Terms or applicable law, copy, modify, reproduce, disassemble, broadcast, sublicense, republish, transmit, publicly perform, display or make available, remove, alter, adapt, sell, exploit, create derivative works from, or distribute our content or trade marks or any content or trade marks owned by our commercial partners (“Partners”) unless you have their explicit permission; - use or access the Pottermore Shop in any other unlawful manner; and/or - restrict or inhibit any other user from using and enjoying the Pottermore Shop.
4.2 Provided that you fully comply with these Terms, we grant you a personal, revocable, limited, non-exclusive, royalty-free, non-sublicensable, non-transferable right and licence to access and view the Pottermore Shop and the content and information made available on the Pottermore Shop, for your personal use only. We reserve the sole right and discretion to specify the content, layout, formatting, features and access privileges for the Pottermore Shop.
5. Purchasing books from the Pottermore Shop
5.1 You can purchase, access and view/listen to eBooks and digital audio books and other related digital content ("books") on the Pottermore Shop by way of download. Please visit the Help pages for step-by-step instructions on how to place an order with the Pottermore Shop.
5.2 Our books are available for purchase and use in a number of different file formats. Please refer to the Help pages for details about the formats in which we make our books available. It is your responsibility to check which format suits your needs best and which will enable you to successfully receive and access any purchased digital content (and exercise your other rights under these Terms) before you place an order with us. You can find a description of the different formats, their suitability and further details about the operating environment necessary for your full enjoyment of the Pottermore Shop, including any purchases from the Pottermore Shop using our Pottermore Shop Help pages. Please note that we may modify the formats in which we make books available and our description of them from time to time, so you should always check those before making any purchase, and retain a copy for your records.
5.3 We may make changes to or discontinue any books available on or in connection with the Pottermore Shop at any time, and without notice. Please see section 6.6 below for details of your rights in relation to books or formats that are discontinued or cease to be available.
5.5 To complete an order with the Pottermore Shop you must:
- create a Pottermore Shop Account and sign into that account, providing your full name, email address, payment details and other requested information;
- be an adult, as defined by section 1.4 above; and
- possess a valid credit or debit card issued by a bank acceptable to us or other valid payment provider details.
Making a contract online
5.6 When you are placing an order, the following steps have to take place before a contract is made between you and us:
- After choosing the books you wish to purchase and signing into your Pottermore Shop Account, you place your order for your book(s) by pressing the “Confirm and Pay” button at the end of the check-out process and submitting your payment details to us. Before placing your order, the check-out process will give you the opportunity to review and, if necessary, to change your selection of book(s).
- You will see an on-screen acknowledgement that your book has been placed in the "My Books" area of your Pottermore Shop Account. You will receive a receipt for your payment and order confirmation by email.
- We accept your order and a contract is made between us at the time we make the book available to you for download, whether by sending you a link to your purchase in the order confirmation email or otherwise. Accordingly, nothing that we say or do will amount to any acceptance of your order until we actually make the book(s) available to you to view, listen, download or otherwise access, at which point a contract will be made between you and us unless, before making the book available, we have notified you that we refuse your order (see section 5.7 (Refusal of an order)). We keep a record of the orders that you place with us in the "My Account" area, which you can view by logging in to your Pottermore Shop Account.
Refusal of an order
5.7 If your payment is declined for any reason or we decline your order because we cannot obtain authorisation of your payment details for any reason, then we may invite you to pay by another method.
5.8 Unless otherwise stated, there are no restrictions on the number of books that you can buy from the Pottermore Shop, nor on the time within which an order must be placed.
Prices and payment
5.9 The prices for books that we quote on the Pottermore Shop are inclusive of VAT (if applicable) or other applicable taxes. You will find the total price of your order as part of the check-out process on the page that shows the book(s) you have selected to buy, and you will also be given an opportunity to review and amend that selection before you submit your order.
5.10 We accept payment by credit and debit card in addition to any other payment methods that we may identify from time to time. Please refer to our Help pages for details of the payment cards and methods that we currently accept.
5.11 We take payment from you once we have processed your payment details. In the event that we are unable to provide the book for download, we will let you know. We will give you a full refund if we have already taken payment for the book(s).
5.12 Although we try very hard to ensure that all information on the Pottermore Shop is accurate, occasionally errors may occur. If you discover a significant error in the description of a book that you have purchased, please refer in the first instance to our Help pages.
6. Cancellation Policy
Right to cancel
6.1 When we accept an order that you have placed and make the book available to you for download, you are entering into a contract with us. As a consumer you may have a legal right to cancel an online contract within a certain period of time after placing your order.
6.2 For example, if you are a customer resident in the UK, France, Germany or Italy, you have the right to cancel your contract with us within 14 days without giving any reason (subject to the conditions set out in section 6.5 below). The cancellation period will expire 14 days after the date on which we notify you that the digital content is available for download from the Pottermore Shop. For more information on your rights as a consumer under law, please consult your Citizens’ Advice Bureau, trading standards office or other similar organisations.
How to cancel
6.3 To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement (e.g. a letter sent by post to Pottermore Limited, PO Box 7828, London, W1A 4GE, UK). You may use the model cancellation form provided here , but it is not obligatory. You can also request cancellation by using our online cancellation form, which can be found here. If you use this online option, we shall send you an acknowledgement of receipt by email. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the relevant cancellation period has expired.
Effects of cancellation
6.4 If you cancel a contract, we shall reimburse you for all related payments received from you. We shall make the reimbursement without undue delay, and not later than 14 days after the date on which you inform us of your decision to cancel the contract. We shall make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Loss of cancellation rights
6.5 Despite the above, you cannot cancel a contract if you have started downloading the book (or used any other means required to access and use the book), as long as:
(a) you had expressly accepted when you placed your order that (i) we could start to supply the digital content during the cancellation period and (ii) you could not cancel the contract once supply of the digital content had started; and
(b) we have confirmed your acceptance to you in confirming the contract.
6.6 If a particular book becomes unavailable, or if a particular file format ceases to be available (or the book otherwise becomes incompatible with certain devices), following purchase but prior to your first download of the book, we shall make the book available in a suitable alternative format (or provide you with a compatible copy of the book) or pay you a refund of the purchase price paid. Where, however, the file format or book becomes unavailable or incompatible after you have downloaded at least one copy of the book, you will not be entitled to a refund.
7. Defects, replacements and gifts
7.1 If you receive a corrupted copy, incorrect file format version or incomplete copy of your book, then, in order to request a functioning copy of the book or to apply for a refund, please contact us. You will need to quote your order number and the details of the book(s) ordered with which you are experiencing issues, so please have these to hand.
If, however, you are resident in France: You can return copies of your book which lack conformity under the conditions provided for in Article L.211-4 et seq of the French Consumer Code and/or in the case of hidden defects under the conditions provided for in Article 1641 et seq of the French Civil Code. When you act in legal guarantee of conformity:
(a) you shall benefit from a time-limit of two years from the delivery of the copy of the book to act;
(b) you may choose between the repair and the replacement of the copy of the book, subject to the cost provided for in Article L.211-9 of the French Consumer Code;
(c) you are exempted from providing proof of the existence of the lack of conformity or defect of the book within the six months following its delivery (this time-limit shall be increased to 24 months as of 18 March 2016); and
(d) the legal guarantee of conformity applies regardless of any commercial guarantee that may be granted. Finally, if you decide to implement the guarantee against hidden defects within the meaning of Article 1641 of the French Civil Code, you may choose between the cancellation of the sale or a reduction of the purchase price pursuant to Article 1644 of the French Civil Code.
7.2 If you have suffered a loss of your book through failure of your hardware device, damage, theft or destruction, we may, solely at our discretion, provide you with another copy of your previously purchased book(s). This will count as one of the limited number of copies that you are permitted to make (see section 8.1 below). If you lose your book in this way, please refer to our Help pages in the first instance.
7.3 If the recipient of your gift notifies you that they already have the book that you have purchased as a gift for them, you may cancel the gift on the condition that the recipient of the gift has not started to download the gift, in which case we will refund you the price of the original book. You may then purchase another book as a replacement gift if you wish. If, however, the recipient of the gift has already started to download the gift, you will not be able to cancel in this way and we will not be obliged to offer you a refund (see section 6 for more details).
7.4 The gifting function on the Pottermore Shop is intended to enable you to send a book as a gift to anyone who has an email address and is not a child. The recipient of your gift will be required to create a Pottermore Shop Account in order to access their gift. If the recipient of your gift is a child, you should send the gift to their parent or guardian.
7.5 Where you make a gift of a book, we will use reasonable endeavours to notify the recipient of your gift by email. However, we will not accept liability for any delay in notification caused by technical problems or other reasons beyond our reasonable control.
8. Use and limitation of use of books
8.1 When you buy a downloadable book from us, what you are buying is the right to use that book in the way we explain below for your own personal, non-commercial use only. All references to “buying” or “purchasing” downloadable books in these Terms describe the purchase of a licence under English law to access and use the digital content concerned in accordance with these Terms, which is governed by the provisions of this section 8.
- You may download one (1) copy of each book you purchase for storage and use on your reading/listening system, which could be your computer, your tablet, your MP3 player, your mobile phone, your eBook reader or any other compatible electronic device, or any compatible reading/listening service linked with the Pottermore Shop ("System"). You may also download up to seven (7) further copies of the book for storage and use in the same ways, but this is subject to the continued availability of the book via the Pottermore Shop.
- If you are a parent or guardian who has made the purchase on behalf of a child for whom you are responsible, you may share such download(s) with such child.
- If you have used the gift facilities at the Pottermore Shop to purchase the book as a gift for a friend, your friend will be entitled to download and use the book in the way described above.
8.2 From time to time we may make limited extracts of certain books ("extracts") available to you through the Pottermore Shop (for example, one or two chapters of an eBook or digital audio book), which you may download without charge. You may download and make copies of extracts for storage and playback on your System for your personal, non-commercial use only. To be clear, subject to the permitted uses and restrictions set out in these Terms, there is no limit on the number of such copies of extracts that you are permitted to download and make for your personal and non-commercial use only. We reserve the right to withdraw access and/or to cease making any extract available through the Pottermore Shop at any time without notice to you.
8.3 The following restrictions apply in relation to the use of books and extracts.
8.3.1 You shall not do, and shall not permit others to do, any of the following things in relation to any book or extract:
- sell, distribute, loan, share, give or lend the book or extract to any other person including to your friends (except in the limited circumstances explained at section 8.1 above);
- communicate to the public, publicly perform, transmit, broadcast or use the book or extract for any promotional or other commercial purposes;
- translate, modify, adapt or create any derivative works of the book or extract;
- remove or in any way amend or tamper with any copyright or trade-mark notice or other identifier contained in the book or extract;
- interfere with, remove, alter or circumvent (or attempt any of the actions listed in this section above in respect of) any of the security measures and technology (including rights or identification management and copyright protection technology) used in connection with the book or extract or take any other action that may infringe any rights of the copyright owners of the book or extract; and/or
- make any use of the book or extract in any form, by any manner or for any purpose (whether commercial or non-commercial) except as expressly set out in section 8.1 above.
8.3.2 You may, for your own private, non-commercial use, in respect of any book or extract that you own, and strictly for the purposes of back-up, format-shifting, storage or creating an accessible copy: - copy the book or extract; and/or - print a copy of the book or extract.
However, you may not permit others to carry out the acts specified in this section 8.3.2.
8.4 Please be aware that if you use any of the books or extracts in a way other than is specifically permitted under these Terms, you may be infringing copyright or other rights and therefore may be exposed to civil and/or criminal legal action.
8.5 Various third parties (including some of our Partners) operate eBook/digital audio book platforms and services (such as online eBook/digital audio book shops and apps) and offer devices to enable their customers to read or listen to books (such as computers, tablet devices, MP3 players, mobile phones, eBook readers and other devices). In these Terms, we refer to those third-party platforms, services and devices as "Third-party Systems". From time to time, we may put in place arrangements with Partners so that books you have purchased from us are easier to access and enjoy through that Partner's Third-party System(s). Even where the Third-party System is provided by one of our Partners, please be aware of the following:
- If you want to purchase a book from us with a view to accessing it through a Third-party System, you may have to have an account with the relevant third party in order to so do. You should think about this before you purchase the book from us. To check whether and how books purchased from us can be accessed through a particular Third-party System, please refer to our Help pages. We are not obliged to offer you a refund where you have purchased a book but are not able to access it on a Third-party System.
- The use of a Third-party System may be subject to the terms and conditions of the relevant third party, and you should ensure that you read and understand those terms and conditions if you wish to use the Third-party System to access books purchased from the Pottermore Shop.
- We are not responsible for any Third-party Systems or any problems you may have in using them, and we make no representation, warranty, or guarantee regarding the installation, use, availability or effectiveness of such Third-party Systems. If you have a query in relation to a Third-party System or are having trouble using it, you should contact the relevant third party – see the contact section within our Help pages . You may also wish to refer to our Help pages to check whether and how books purchased from us can be accessed through the relevant Third-party System.
9. Personal information
Our Privacy & Cookies Policy
We take your privacy very seriously. Please read our Privacy & Cookies Policy for the Pottermore Shop to see how the personal information that you provide to us is dealt with, what cookies we use and how to change your cookie settings.
10. Dormant Pottermore Shop Accounts
We reserve the right to suspend or terminate your access to the Pottermore Shop and delete your Pottermore Shop Account and any personal information associated with your Pottermore Shop Account if there is no activity on your Pottermore Shop Account for more than six (6) consecutive months.
11.1 You acknowledge that the Pottermore Shop may include links to third-party websites. We do not review those third-party websites nor do we have any control over them and we are not responsible for those websites or their content or availability.
11.2 We do not therefore endorse or make any representations about them, or any products, services or content found there, or any results that may be obtained from using them.
11.3 If you decide to access any of these third-party websites, you do so entirely at your own risk.
11.4 If you use a linked site, any personal information you give the site operator or cookies you consent to receiving will be dealt with in line with their privacy and cookies policy, not ours, so please ensure that you read their terms and conditions and privacy and cookies policy before you use their site and provide them with any personal information or consent to receiving cookies on their site.
11.5 You may only link to the Pottermore Shop homepage if:
- the homepage is not loaded into frames on your website, unless we otherwise expressly agree in writing; and
- your site or service does not misrepresent its relationship with us or present false information about us or otherwise harm our business or conflict with our interests or values.
11.6 We reserve the right to withdraw linking permission at any time without prior notice.
12. Our content
12.1 All of the content on the Pottermore Shop is owned by (and all copyright, trade marks and other intellectual property rights in that content, including books supplied via the Pottermore Shop, shall at all times remain vested in) us or our licensors and is protected by UK and international copyright and other intellectual property laws.
12.2 Our content includes books and any information or other material found on or via the Pottermore Shop, including text, databases, graphics, audio, software and all other features on the Pottermore Shop. For further information on how you may use any books you purchase from us or receive as a gift, please see section 8. For all other content, in general, you are not permitted to reproduce or publish in any way any of the content that appears on the Pottermore Shop unless you have first obtained our written permission to do so. In some limited circumstances, we may choose to permit the reproduction or publication of content where we feel that this does not harm our business or our values and does not negatively affect the Pottermore or Harry Potter brands (and our decision on this shall be final). Apart from that, none of our content, including books you purchase from us, may be republished, posted, transmitted, stored (except storage of copies for personal, non-commercial purposes), sold, distributed or modified (except in the cases of persons with a disability for the purposes of creating an accessible copy), without our prior written consent. In any event, you are not permitted:
- to make commercial use of any such content;
- to edit any such content; and/or
- to remove, obscure or otherwise tamper with any copyright and proprietary notices that relate to or are contained within the content.
12.3 The trade marks appearing on the Pottermore Shop are owned by us or our licensors including ”Pottermore”, “Pottermore Shop” and “shop.pottermore.com”, together with the “Pottermore” logo.
12.4 Harry Potter characters, names and related indicia are trade marks of and © Warner Bros. Ent. All rights reserved. Harry Potter and Pottermore Publishing Rights © J.K. Rowling. Artwork © Pottermore Limited.
12.5 No permission is given in respect of the use of any of these brands or marks, and any such use may constitute an infringement of the holder's rights.
13. Third-party software
13.1 You acknowledge that you may need to download and activate certain software developed by third parties in order to use certain content provided and sold on the Pottermore Shop. This software will be clearly identified on the Pottermore Shop.
13.2 In order to use such third-party software or technology you may have to accept the terms of a licence agreement with that third party. You acknowledge that we have no responsibility or control over such third-party software, and make no representation, warranty or guarantee regarding the installation, use, availability or effectiveness of such software.
Depending on your place of residence, consumer protection laws may impose mandatory promises from us to you and may prevent exclusions or limits applying to certain types of liability. If so, nothing in our Terms will take precedence over those laws and you will still have your rights under those laws instead of the limited rights described below. For more information on your rights as a consumer under law, please consult your Citizens’ Advice Bureau, trading standards office or other similar organisations.
For customers resident in all countries (other than France or Italy):
14.1 We promise that we will operate the Pottermore Shop with reasonable skill and care, and that we will use our reasonable endeavours to correct any faults of which we are aware. We do not make any promises about the availability of the Pottermore Shop or any services made available through it. In particular, we disclaim any liability in connection with any technical problems you may experience with the Pottermore Shop that may result in interruptions to the Pottermore Shop or the service it delivers, or any bugs or viruses on the Pottermore Shop other platform that the Pottermore Shop is delivered through, the server that makes the Pottermore Shop available or the content made available through the Pottermore Shop. It is your responsibility to implement satisfactory safeguards and procedures to make sure that any files you obtain through the Pottermore Shop are free from such contaminations or other harmful properties. Subject to section 14.4, the promises contained in this section 14 are in place of all warranties or conditions implied by law.
14.2 Subject to section 14.4 and to the fullest extent permitted by law:
(a) our maximum liability in relation to any order that you place on the Pottermore Shop will be an amount equal to the purchase price for such order; and
(b) if we otherwise fail to comply with these Terms, we shall only be liable to you for an amount not exceeding £100.
14.3 SUBJECT TO SECTION 14.4, WE WILL NOT BE LIABLE FOR LOSSES THAT RESULT FROM OUR FAILURE TO COMPLY WITH THESE TERMS THAT FALL INTO THE FOLLOWING CATEGORIES: ANY LOSS OF: INCOME OR REVENUE; BUSINESS; BARGAIN; DATA; PROFIT; GOODWILL; REPUTATION; OPPORTUNITY; WASTE OF MANAGEMENT OR OFFICE TIME; OR ANY INDIRECT, PUNITIVE, SPECIAL, ECONOMIC OR CONSEQUENTIAL LOSS. THIS SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT REPRESENT OR WARRANT THAT THE POTTERMORE SHOP WILL OPERATE ERROR-FREE OR UNINTERRUPTED, AND CONTAIN ACCURATE, COMPLETE AND/OR CURRENT INFORMATION. WE MAKE NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, ABOUT THIS SITE FOR ANY PURPOSE, AND HEREBY EXPRESSLY DISCLAIM AND NEGATE ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ANY OTHER VIOLATION OF RIGHTS. BECAUSE SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES, OR EXCLUSIONS OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INDIRECT LOSS, THESE LIMITATIONS MAY NOT APPLY TO YOU. PROVIDED THAT, IN ANY SUCH JURISDICTION, WE HEREBY DISCLAIM ALL WARRANTIES AND LIMIT OUR LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW.
For customers resident in all countries (including France and Italy):
14.4 NOTHING IN THESE TERMS WILL EXCLUDE OR RESTRICT OUR LIABILITY IN RESPECT OF YOUR RIGHTS AS A CONSUMER UNDER LAW, FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE, FRAUDULENT MISREPRESENTATION OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW. ALSO, IF YOU ARE RESIDENT IN GERMANY: NOTHING IN THESE TERMS WILL EXCLUDE OR RESTRICT OUR LIABILITY FOR DAMAGES CAUSED BY GROSSLY NEGLIGENT OR INTENTIONAL ACTS BY US, OUR EMPLOYEES, AGENTS AND/OR OFFICERS. WITH REGARD TO MATERIAL AND LEGAL DEFECTS OF THE PRODUCTS WE SHALL BE LIABLE IN ACCORDANCE WITH STATUTORY PROVISIONS. 14.5 Occasionally we are unable to perform our obligations under these Terms due to circumstances beyond our reasonable control. In such circumstances, including fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, our inability to perform or delay in performing our obligations will not be deemed to be a breach of contract.
For customers resident in France:
14.6 We promise that we will operate the Pottermore Shop with reasonable skill and care, and that we will use our reasonable endeavours to correct any faults of which we are aware. To the full extent permitted by applicable law, we do not make any promises about the availability of the Pottermore Shop or any services made available through it. In particular, we disclaim any liability in connection with any technical problems you may experience with the Pottermore Shop that may result in interruptions to the Pottermore Shop or the service it delivers, or any bugs or viruses on the Pottermore Shop other platform that the Pottermore Shop is delivered through, the server that makes the Pottermore Shop available or the content made available through the Pottermore Shop. It is your responsibility to implement satisfactory safeguards and procedures to make sure that any files you obtain through the Pottermore Shop are free from such contaminations or other harmful properties.
14.7 TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR LOSSES THAT RESULT FROM OUR FAILURE TO COMPLY WITH THESE TERMS THAT FALL INTO THE FOLLOWING CATEGORIES: ANY LOSS OF: INCOME OR REVENUE; BUSINESS; BARGAIN; PROFIT; GOODWILL; REPUTATION; OPPORTUNITY; WASTE OF MANAGEMENT OR OFFICE TIME; OR ANY INDIRECT LOSS.
For customers resident in Italy:
14.8 We promise that we will operate the Pottermore Shop with reasonable skill and care, and that we will use our reasonable endeavours to correct any faults of which we are aware. We do not make any promises about the availability of the Pottermore Shop or any services made available through it to the extent that the unavailability of the Pottermore Shop or any services made available through it is due to circumstances beyond our reasonable control as specified under section 14.4.
You agree only to use the Pottermore Shop in accordance with these Terms. You agree that you will compensate us (and our employees, agents and suppliers) in full for any damages, losses, costs and expenses, including reasonable legal fees we incur that arise out of any breach by you of these Terms or any liability we incur as a result of the use of the Pottermore Shop and/or any other service we provide by you and any other person that may use your Pottermore Shop Account.
16. Copyright claims
Content hosted on third-party websites accessible from the Pottermore Shop is the responsibility of those websites, and not of the Pottermore Shop. If you are the copyright owner of content hosted on a third-party website, and you have not authorised the use of your content, please contact the administrator of the hosting website directly to have the content removed.
17. General complaints and requests for further information
If you have any complaints or wish to request further information about the Pottermore Shop, please see section 22 of these Terms for details of how to contact us.
18. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Pottermore Shop, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Pottermore Shop. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your rights as a consumer under law.
If any part of these Terms is found to be unenforceable as a matter of law, all other parts of these Terms shall not be affected and shall remain in force. For the avoidance of doubt, should these Terms or any part of them be deemed void or voidable, this shall not affect the validity of any licence provided under these Terms.
19.2 These Terms govern our relationship with you and represent our entire agreement with you.
19.3 Subject to section 14.4, we and you each acknowledge that, in entering into an agreement under these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between you and us prior to such agreement except as expressly stated in these Terms.
19.4 This agreement is personal to you. You may not assign, transfer, sub-license or otherwise dispose of any of your rights under these Terms.
19.5 If you breach these Terms and we choose to ignore your breach, we will still be entitled to exercise our rights and remedies at a later date or in any other situation where you breach these Terms again.
Exclusion of third-party rights
19.6 These Terms do not create any right enforceable by any person who is not a party to this agreement.
References to "including" and other similar expressions
19.7 In these Terms, words that appear after the expression "include", "including", "other", "for example", "such as" or "in particular" (or any similar expression) shall not limit the meaning of the words appearing before such expression.
20. Changes to these Terms
20.1 Subject to applicable law, we may change these Terms from time to time. See the end of these Terms & Conditions for details of the date when they were last updated. We may notify you of such changes by sending you an email to the last email address that you provided to us and/or by posting a copy of the changes on the Pottermore Shop.
20.2 For each book order, the version of these Terms in force at the time when you ordered the relevant book from us will apply to the order, unless any change to these Terms is imposed by law or governmental authority (in which case, it will automatically apply to orders previously placed by you). If, however, after accepting your order, we need (for any other reason) to change these Terms as they apply to the order, we shall contact you to give you reasonable advance notice of the changes and let you know how to cancel the order if you are not happy with the changes. You may cancel either for the whole order or just the part of the order that you have yet to download or access. If you choose to cancel, we shall arrange a corresponding refund of the price that you have paid.
20.3 You are responsible for keeping your account information up to date, including your email address. If the email address to which we send notification to you under this section is no longer valid but you have failed to notify us of this, the sending of our email (notifying you of modified Terms) will be deemed, nonetheless, to be effective notice of the modified Terms. Please also read about changes and notifications of changes to the way we collect, use and/or share personal information in our Privacy & Cookies Policy.
21. Governing law and jurisdiction
Some laws require that consumers have the right to bring or defend proceedings in their home state, in accordance with the mandatory rules of that state, and may require that these Terms be presented and enforceable in a language other than English. In all other cases:
(a) The English-language version of these Terms shall prevail.
(b) These Terms, each order and any related disputes or claims (contractual or non-contractual) are governed by and shall be interpreted in accordance with the law of England and Wales. Any disputes or claims arising shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
22. Further information and contact us
If you have any questions about the information in these Terms, or would like further information, please feel free to contact us:
By post: Pottermore Limited, PO Box 7828, London W1A 4GE, UK.
By email: You can send us a query about the Pottermore Shop by using the contact form available on the Pottermore Shop Help page or by emailing us directly at firstname.lastname@example.org.
By telephone: You can call our customer services team on +44 (0) 845 366 0120.
23. Statutory information
The Pottermore Shop is owned by Pottermore Limited, a company incorporated in England and Wales, whose company details are as follows:
Devonshire House, 1 Devonshire Street, London W1W 5DR, UK
PO Box 7828, London, W1A 4GE, UK
Company Registration Number:
VAT Registration Number:
ICO Registration Number:
Total Issued Share Capital:
One share of one pound sterling (GBP £1)
Publication Director / Representative:
Susan L. Jurevics, CEO, Pottermore Limited
Last updated 21 September 2015