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For help with anything to do with Pottermore, please choose from the categories below:

Account settings

How do I change my email address?

Go into Account Settings and press the "Edit" button under your personal details. Once you have made the changes, remember to click "Save".

How do I change my password?

Go into Account Settings and press the "Edit" button under your password details. Once you have made the changes, remember to click "Save".

How do I delete my account?

If you decide that you want to permanently delete your Pottermore account, you can do so by clicking the "Delete account" button in Account Settings.

How do I change my email settings?

You can select your preferred email format, and choose whether or not to receive optional Pottermore site notifications by email, by going into Account Settings and clicking the "Edit" button under Email settings. Once you have made the changes, remember to click "Save".

How do I change my marketing settings?

You can select whether or not to receive marketing messages from Pottermore and/or from Pottermore’s partners, including Sony, by going into Account Settings and clicking the "Edit" button under Marketing settings. Once you have made the changes, remember to click "Save".

How do I manage my account settings?

To access your Account Settings you will first need to log in to Pottermore via the Sign In page. You will then see an "Account Settings" link at the bottom of the page. Click this link and you will be taken to your Account Settings page where you can edit your personal details, change your password, alter your marketing preferences, and even delete your account should you wish. Account Settings may also be accessed from the menu below your username at the top of the page.

Child safety

How do I stop my child changing the email address associated with the site?

When any child changes the email address, the change requires validation from the existing email address. This way, if you do not wish your child to change the email address associated with their account, you can ignore the validation request and the email address will remain as it is.

Who are the Pottermore Authorized Service Providers?

Pottermore uses the services of the following providers, who may be involved in the collection, processing and maintenance of personal data, including that of children. These providers have all been carefully selected by us.

Moderation services: eModeration http://www.emoderation.com
Contact centre services: Sykes http://www.sykes.com
Website services: TH_NK http://www.think.eu

Need more help?

How do I withdraw my consent for my child to access the site?

If you no longer wish for your child to access Pottermore, you can delete the account via Account Settings on your child’s profile page. See Account Settings.

How do I give my consent for my child to access the site?

When a child under 13 years old registers on Pottermore, they are required to provide the email address of a parent or guardian, who in turn receives a validation email from us. This email contains a link that allows you to both confirm your email address, and also to provide your consent to your child’s Pottermore account being created. If you do not wish to give your consent, you can either ignore the email, or click the link and select the "No thanks" option.We will then send you a second email to confirm that the account has been created and that your child has site access.

How do you keep Pottermore safe for children?

Online safety for children is our main priority at Pottermore. If your child is under 13, we collect only their first name, date of birth and country of residence. We process your child’s personal data in accordance with our Privacy Policy and our Child Safety policy and do not share your child’s data with any third parties without first obtaining your consent. What’s more, because we generate usernames for all site users, and pre-moderate all user comments and pictures, your child’s identity on Pottermore is completely anonymous and protected.

Cookies

How does Pottermore use cookies?

Like many online services we use a feature called a cookie, which is a small data file that is sent to your browser from a web server and stored on your device’s hard drive. References to cookies also include other means of automatically accessing or storing information on your device. You can find out more about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies enable us to identify your device when you have logged in.

We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features such as shopping baskets. Without these strictly necessary cookies, the online services that you have asked for cannot be provided.

We also use cookies to help us to improve the performance of our website and to provide you with a better user experience. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, and to understand what interests our users by showing us, for example, which pages you visit.

We also use cookies to enhance the functionality of the website in order to provide services or to remember settings to improve your visit, such as your site language preference or whether you want to be signed-in automatically next time you visit.

We also use online behavioural advertising cookies to work out what advertising might be most relevant to you based on the areas you look at on our site. These cookies look at your IP address to provide information about where you are located. We also allow third party marketing, analytics and other service providers to collect information about your browsing activities and to provide tailored advertising. The information collected using these cookies does not identify you personally. Please be aware that third parties may use their own cookie tags when you click on a link on our website and that these third parties are responsible for their own privacy and cookie compliance policies.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies or you can modify your browser so that it notifies you when cookies are sent to it. Unless you do this, cookies will be issued when you use our site, but you can disable them via your browser at any time. If you do not accept cookies or decide to disable them you will still be able to access and use the site but you will lose some features and functionality. For example, you won’t be able to remain signed-in if you disable cookies.

It is our policy to respond to clear, legally valid notices of alleged copyright infringement. We have chosen to use the criteria established by the United States’ Digital Millennium Copyright Act 1998 ("DMCA") for all copyright takedown requests, including those from owners of copyright material whose address is outside the United States.

In addition, we reserve the right to suspend and/or terminate the accounts of users who we determine are repeat infringers. For further information, please see our Terms & Conditions.

The process for counter-notifications is governed by Section 512(g) of the Digital Millennium Copyright Act 1998 (“DMCA”): http://www.copyright.gov/legislation/dmca.pdf

Your counter-notification must be a written communication that includes the following (please consult your legal advisor or see 17 U.S.C. Section 512(g)(3) to confirm these requirements):

  • A physical or electronic signature of the subscriber.
  • Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
  • A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
  • The subscriber’s name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside the United States, for any judicial district in which Pottermore may be found, and that the subscriber will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.

Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.

Send written communication to the following address:

Pottermore Limited
Attn: Designated Copyright Agent
Subject: DMCA copyright infringement counter-notification
Calder House
599 Calder Road
Edinburgh
EH11 4GA
United Kingdom

Or fax to:
+44 (0) 131 2020684
Pottermore Limited
Attn: Designated Copyright Agent
DMCA copyright infringement counter-notification

Or email:
Pottermore Limited
copyright@exec.pottermore.com
Subject: DMCA copyright infringement counter-notification

Please use this template to request the removal of infringing copyright material. Please substitute everything in [brackets] with the necessary information. Then send the request to copyright@exec.pottermore.com and we will remove the infringing content expeditiously. Your notice should, where practicable, include a direct link (URL) to each and every infringing piece of content that you want us to remove, as well as a brief description of the infringing content. We cannot action non-specific claims based on keywords, search queries, title, name, or resemblance (physical or otherwise) to another piece of content.

This request only applies to infringing pieces of content up to the date of their submission. It does not cover possible future infringements.

========== BEGIN SAMPLE DMCA TAKEDOWN NOTICE ==========

Attn: Designated Copyright Agent, Pottermore Limited.

Pursuant to 17 USC 512(c)(3)(A), this communication serves as a statement that:

  1. I am [the exclusive rights holder | the duly authorised representative of the exclusive rights holder] for [title of copyrighted material being infringed upon, and, if possible, additional identifying information such as ISBNs, publication dates, etc — or, if the material is a web page, the URL];
  2. These exclusive rights are being violated by material available upon your site with the following description(s): [description of infringing material]. The material is available at the following URL(s): [URLs of infringing material];
  3. I have a good faith belief that the use of this material in such a fashion is not authorised by the copyright holder, the copyright holder's agent, or the law;
  4. Under penalty of perjury in a court of law, I state that the information contained in this notification is accurate, and that I am authorised to act on the behalf of the exclusive rights holder for the material in question;
  5. I may be contacted by the following methods (include all): [physical address, telephone number and email address];

I hereby request that you remove or disable access to this material as it appears on your service in as expedient a fashion as possible. Thank you.

Regards,
[Your full legal name]

========== END SAMPLE DMCA TAKEDOWN NOTICE ==========

If you are a copyright owner or an agent thereof, and you believe that any content hosted on Pottermore infringes your copyright, then you may submit a notification pursuant to the DMCA by providing Pottermore's Designated Copyright Agent with the following information by post or by email (please consult your legal advisor or see 17 U.S.C. Section 512(c)(3) to confirm these requirements):

  1. A physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on Pottermore are covered by a single notification, a representative list of such works at that site.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity that is to be removed or access to which is to be disabled, including a brief description. Also, where practicable, include a direct link (URL) to each and every claim of infringement. We cannot take action based on non-specific claims based on keywords, search queries, title, name, or resemblance (physical or otherwise) to another document.
  4. Information reasonably sufficient to permit Pottermore to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted.
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

Send written communication to the following address:

Pottermore Limited
Attn: Designated Copyright Agent
Subject: DMCA copyright infringement notification
Calder House
599 Calder Road
Edinburgh
EH11 4GA
United Kingdom

Or fax to:
+44 (0) 131 2020684
Pottermore Limited
Attn: Designated Copyright Agent
DMCA copyright infringement notification

Or email:
Pottermore Limited
copyright@exec.pottermore.com
Subject: DMCA copyright infringement notification

Use this template if content that you've uploaded to Pottermore has been removed due to a false or incorrect DMCA takedown request. Return the counter-notification by post at the address below or by email at copyright@exec.pottermore.com

If the complainant does not respond within ten business days, we will restore the content.

========== BEGIN SAMPLE DMCA TAKEDOWN COUNTER NOTICE ==========

Pottermore Limited
Attn: Designated Copyright Agent
Calder House
599 Calder Road
Edinburgh
EH11 4GA
United Kingdom

Dear Sir/Madam,

This letter is a formal response to a claim of copyright infringement against one or more of the documents that I’ve uploaded and published on Pottermore.com. I believe the claims of copyright infringement are inaccurate and should be rejected because: [brief statement of explaining your position].

This communication to you is a DMCA counter notification letter as defined in 17 USC 512(g)(3):

I declare, under penalty of perjury, that I have a good faith belief that the complaint of copyright violation is based on mistaken information, misidentification of the material in question, or deliberate misreading of the law.

I ask that Pottermore, upon receipt of this counter-notification, restore the material in dispute, unless the complainant files suit against me within ten (10) days, pursuant to 17 USC 512(g)(2)(B).

My name, address, and telephone number are:

[FULL NAME]
[MAILING ADDRESS]
[TELEPHONE NUMBER]

I hereby consent to the jurisdiction of the Federal District Court for the judicial district in which I reside (or, if my address is outside the United States, any judicial district in which Pottermore may be found).

I agree to accept service of process from the complainant.

Yours faithfully,

[ELECTRONIC OR ACTUAL SIGNATURE]

========== END SAMPLE DMCA TAKEDOWN COUNTER NOTICE ==========

Logging in

What happens if I've lost access to the email address registered to my account?

If you have lost access to the email address used when you registered, you may sign in and enter a new email address in your "Account Settings". If you have forgotten your username and lost access to the email registered to your account, you will need to register for a new Pottermore account.

Why do I keep getting a username or password error when I try to log in?

Passwords are case sensitive, so check that the "Caps Lock" button or "A" light on your keyboard is not on. If it is on, then press the "Caps Lock" key and try again.

If you are still having problems, it might be that you haven’t remembered your username or password correctly. You can recover your username or reset your password by clicking the "Forgotten your username?" or "Forgotten your password?" links on the Sign In page.

What happens if I've forgotten my password?

Go to the Sign In page and click "Forgotten your password?" under the password entry box. Then type in your username and click "Email me the link". You will receive an email which contains a link allowing you to reset your password.

If you are under 13, you should ask your parent or guardian to check their inbox for the password reset email.

What happens if I've forgotten my username?

Go to the Sign In page and click "Forgotten your username?" under the username entry box. Then type in the email address registered to your account, click "Email me my username" and we’ll send your username to that email address.

If you are under 13, you should ask your parent or guardian to check their inbox for the username reminder email.

How do I log in?

Logging in to Pottermore is very straightforward. There is a link on the Pottermore homepage that will take you to the Sign In page. Then all you need to do is enter your username and password, and click "Sign in".

Other

What's next?

At launch, Pottermore is based on the storyline from HARRY POTTER and the Sorcerer’s Stone. The storylines from the other books in the series will be added in the future. As further books’ storylines are added, new features and functionality will be introduced too.

Need more help?

What languages is Pottermore available in?

Initially, the site will be available in English, French, German, Italian, and Spanish (Castilian). We aim to introduce additional languages in the future.

What is J.K. Rowling's role in Pottermore?

Pottermore is J.K. Rowling’s thank you to Harry Potter fans and brings the stories to a new digital generation. Based around the Harry Potter books, J.K. Rowling has helped design and write some of the key Pottermore features. She has also written new material about the characters, places and objects in the much-loved stories.

Although very much involved, please be aware that there is no direct way of contacting J.K. Rowling through the site, and she is not responsible for the day-to-day running of Pottermore.

What is Sony's role in Pottermore?

Sony's association with J.K. Rowling's Pottermore brings together one of the world's most innovative brands with the most successful book series in history, in a pioneering partnership that will help shape the future of storytelling.

As a leading company in entertainment and electronics including games and digital books, Sony is proud to partner with J.K. Rowling to create this interactive story-telling experience. Sony’s philosophy of "make.believe" is woven throughout the Pottermore journey, where users are inspired to believe that anything they can imagine, they can make real. Through Pottermore, Sony will be able to reach both current and future generations of Harry Potter fans, and introduce them to products and services beyond their imagination.

Sony Corporation is a leading manufacturer of audio, video, game, communications, key device and information technology products for the consumer and professional markets. With its music, pictures, computer entertainment, and online businesses, Sony is uniquely positioned to be the leading electronics and entertainment company in the world. Sony recorded consolidated annual sales of approximately $87 billion for the fiscal year ended March 31, 2011. Sony Global website: http://www.sony.net

Personal data

What shall I do if I have further questions about data protection?

Pottermore is committed to protecting your personal data and privacy. For more information, please refer to our Privacy Policy.

If you would like to contact the Pottermore Data Protection Officer to request the information that we hold on you, please write to:

Data Protection Officer
Pottermore Limited
Calder House
599 Calder Road
Edinburgh
United Kingdom
EH11 4GA

How do I view and manage my personal data?

You can view and manage all the personal data we hold on you by logging into your Account Settings by clicking the link at the bottom of any Pottermore page.

Once you are logged in you will be taken to your Account Settings page where you can edit your personal details, change your password, alter your marketing preferences, and even delete your account should you wish.

What personal data will be collected and stored by Pottermore?

The only personal information we collect and store is that which you provide during the registration process. This comprises your first name and last name, your date of birth, your gender, your country of residence, and a valid email address.

If you are under 13, we ask you to provide us with your first name only, your date of birth, your country of residence and your parent or guardian’s email address.

How will my personal data be used?

We use your personal data to create your account, and the email address supplied during the registration process is used to send you notifications and service emails in relation to Pottermore and your Pottermore account.

If you have opted to receive marketing messages from Pottermore and/or our selected partners, then you may also receive marketing emails.

We use personal data, such as your date of birth and country of residence, to help us understand how to improve the Pottermore experience for different groups of users. We do not analyze the usage behavior of individual users.

Registration

What information do I need to provide to register?

In order to register, we ask you to provide us with your first name and last name, your date of birth, the country you live in and a valid email address.

If you are under 13, we ask you to provide us with your first name only, your date of birth, the country you live in and your parent’s or guardian’s email address.

Can I choose my own username?

In order to ensure that we protect your identity we give you a choice of five randomly selected usernames. This way, it is not possible for you to accidentally share any personal information.

Be sure you choose the username you like most, because you can’t change it later. Make a note of it, and store it where you can find it again easily.

What password can I choose?

You can choose any password you want, as long as it is at least six characters long and contains at least one number. For extra security, it is always a good idea to use at least one capital letter somewhere in your password, and to not use a password you use elsewhere.

What happens after I choose my username?

Once you have chosen your username and clicked the ‘Create my account’ button, you will be sent a Pottermore validation email. You will need to click on the link in this email to complete the registration process within 48 hours of receipt. This email will arrive after you submit your registration, so keep checking your inbox. Make sure you check the ‘junk mail’ folder in case it accidentally gets placed there.

If you are under 13, you should ask your parent or guardian to check their inbox (and junk folder) for the validation email.

Please note, the link in the email is only valid for 48 hours, so be sure you or your parent or guardian clicks it before then, otherwise your registration will be invalid and you will need to start again.

What if I forget my username or password?

There are links on the Sign In page that will allow you to recover your username or reset your password. For more details see Logging In.

Can I enter Pottermore as soon as I've registered?

Once you validate your registration (via the email you receive after submitting your details), you will receive an email letting you know that your account has been enabled for entry.

Need more help?

Security

What should I do if I think someone is accessing my account and pretending to be me?

Keep your password and account details private. If you do have concerns about someone using your account, change your password immediately. It is a good idea to do this from time to time anyway, to ensure your account details are known only to you, unless you are under 13, in which case you should share it with your parent or guardian if they require it.

What should I do if I think someone has discovered my password?

If you have any concerns about your password security, or you think it may have been discovered by someone else, go to your Account Settings page and change it. Do not share your password with anyone (unless you are under 13, in which case you should share it with your parent or guardian, if they require it). For more information on what to do, see Account Settings.

Site issues

What can I do to make sure I get the best experience?

To ensure you have the best experience using Pottermore, we recommend that you use one of the following web browsers:

  • Internet Explorer 8+
  • Firefox 3+
  • Chrome 5+
  • Safari 5+

You will also need Adobe® Flash Player 10+ if you want to experience everything that Pottermore has to offer. It’s free to download and should only take a minute or so. You can download Adobe® Flash player 10+ here: http://get.adobe.com/flashplayer. However, if your device does not support Flash (if it is an Apple handheld device, for example) you can still enjoy all aspects of Pottermore with the exception of the Potions and Wizard’s Duel activities.

Finally, make sure that Javascript is enabled.

What should I do if I receive an error message on Pottermore?

You may see site error messages such as "Sorry, we are busy" from time to time. It could just be that Pottermore is really busy at that moment, so you may need to wait a few minutes and try again.

We monitor Pottermore continuously, so if there is a genuine problem with the site, we’re probably working on it and you won’t need to inform us. The best thing to do is to come back in a little while and try again.

What is JavaScript?

Simply put, JavaScript makes it possible for your browser to display web pages that incorporate rich graphics, animation and interactive content – such as videos and audio clips. Web pages may not look as good or be as interactive without JavaScript enabled, so most browsers have it turned on by default.

Should I have JavaScript turned on to explore Pottermore?
We recommend that you have JavaScript turned on to enjoy all of the interactive elements that Pottermore has to offer. However, if you are blind or visually impaired, your screen reader will provide a more consistent browsing experience if you turn JavaScript off.

How do I turn JavaScript on or off?

You can check whether these settings are currently enabled on your computer - or find out how to change your current settings - here:

All browsers havedifferent settings, and we can’t provide instructions for all; however, if youuse Internet Explorer, Safari or Firefox, this is how you turn JavaScript on oroff.

Using Internet Explorer:

  1. Open a new window
  2. Click on ‘Tools’ in the menu bar at the top of the page
  3. Select ‘Internet Options’
  4. Go to the ‘Security’ tab and click the ‘Custom level’ button
  5. Scroll down until you see ‘Scripting’ and select ‘Enable’ if you want JavaScript turned on, or ‘Disable’ if you want it turned off

Using Safari:

  1. Clickon the Safari icon to open the browser
  2. Goto ‘Safari’ in the menu bar at the top of the page and select ‘Preferences’
  3. Goto the ‘Security’ tab and select ‘Enable JavaScript’ if you want it turned on,or ‘Disable JavaScript’ if you want it turned off

Using Firefox:

  1. Open a new window
  2. Click on ‘Tools’ in the menu bar at the top of the page
  3. Select ‘Options’
  4. Go to the ‘Content’ tab and select ‘Enable JavaScript’ if you want it turned on, or ‘Disable JavaScript’ if you want it turned off
  5. Click ‘Ok’ to save the changes

Need to contact us?

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Pottermore is a safe and secure place for everyone to enjoy. We take great measures to protect your privacy and will not share your personal information with any third parties unless you have chosen to receive additional marketing information. Read our Privacy Policy for full details.

   
Pottermore from J.K. Rowling