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For help with anything to do with pottermore.com, please choose from the categories below:

Account settings

How do I change my Pottermore account's email address?

Go to the Settings menu and choose Account Settings. Press the ‘Edit’ button under your Personal details. Once you have made the changes, remember to click ‘Save’.

If you are under 13, once you have selected 'Edit' you will need to 'Request a different email address from your parent or guardian'. They will then be sent instructions to make this change.

How do I change my password?

Go to the Settings menu and choose Account Settings. Press the ‘Edit’ button under your Password details. Once you have made the changes, remember to click ‘Save’.

How do I delete my account?

If you decide that you want to permanently delete your pottermore.com account, you can do so by clicking the 'Delete account' button in Account Settings.

How do I change my marketing settings?

You can select whether or not to receive marketing messages from Pottermore and/or from Pottermore’s partners by going into Account Settings and clicking the ‘Edit’ button under Email settings. Once you have made the changes, remember to click ‘Save’. If you are under 16, you will not be able to receive marketing messages from Pottermore or our partners.

How do I manage my account settings?

Once logged in to the pottermore.com homepage, you will find your ‘Account Settings’ in the Settings menu at the top of the page. Here, you can edit your personal details, change your password, alter your email settings and preferences and Spoiler Warning settings, and even delete your account should you wish. Account Settings may also be accessed at the bottom of the page.

Child Privacy and Safety

How do I withdraw my consent for my child to access the site?

If you no longer wish for your child to access pottermore.com, you can delete the account via Account Settings on your child’s account. See Account Settings for more information.

How do I give my consent for my child to access the site?

When a child under 13 years old registers on Pottermore, they are required to provide the email address of a parent or guardian, who in turn receives a validation email from us. This email contains a link which allows you to both confirm your email address, and also to provide your consent to your child’s Pottermore account being created. If you do not wish to give your consent, you can either ignore the email, or click the link and select the ‘No thanks’ option. We will then send you a second email to confirm that the account has been created and that your child has site access.

How do you keep Pottermore safe for children?

Online safety for children is our main priority at Pottermore. If your child is under 13, we collect only their first name, date of birth and country of residence. We process your child’s personal data in accordance with our Privacy & Cookies Policy and our Child Privacy & Safety Policy and do not share your child’s data with any third parties without first obtaining your consent. What’s more, because we generate usernames for all site users, your child’s identity on pottermore.com is completely anonymous and protected.

Where can I read Pottermore's Child Privacy & Safety Policy?

Collecting Items

What is there to collect?

You will find all sorts of things to collect on pottermore.com – from Chocolate Frog Cards and Galleons to spellbooks and potion ingredients.

Why should I collect items?

There are plenty of reasons to collect items on pottermore.com. First of all, once you’ve been sorted into your Hogwarts house, you will earn house points for collecting items (except for Galleons, which you can use to buy wizarding equipment in Diagon Alley).

In addition, many of the ingredients hidden around pottermore.com can be used to brew potions in Potions Class, and there’s even a few spellbooks to find which will give you more powerful spells to use in Duelling Club.

How do I collect items?

Collectible items can be found in pottermore.com Moments. You can access each Moment via the Story Navigator at the bottom of the page. Explore each layer of every Moment, as collectibles aren't always easy to find. Collectible items will glow when you hover over them. Once you find something, simply click on it and choose ‘Collect’, and it will be stored in your Trunk.

Cookies

How does Pottermore use cookies?

See our Privacy & Cookies Policy for information about how pottermore.com uses cookies.

Discovering J.K. Rowling Writing

Where can I find new J.K. Rowling content?

You can discover exciting new writing from J.K. Rowling by looking out for the red quill icon on Moments in the Story Navigator. Please remember, in order to read this content, you will have to unlock it.

How do I unlock new J.K. Rowling writing

New writing from J.K. Rowling is unlocked in the same way as collectible items. Simply search the Moment layers until you are hovering over the discoverable - this could be a person, place or object in the Moment artwork. Once you've found it, you'll see the discoverable glow and a 'Read about' tag. Simply click on the discoverable and click the 'New from J.K. Rowling' button to unlock the content.

Can I read the Harry Potter books on pottermore.com?

No, you can't read the Harry Potter books on pottermore.com. You can find out what part each character, object and place played in each Pottermore Moment in the sidebar. To buy the digital editions of the Harry Potter stories in thirteen languages, you can visit the Pottermore Shop.

Duelling Club, Potions Class and Wands

Can I change my wand?

Once you’ve visited Ollivanders and a wand has chosen you, you can’t change it. In the words of Mr Ollivander himself: “The wand chooses the wizard, remember...”.

Why do I need a wand?

Every wizard and witch needs a wand, and yours will prove very important for brewing potions and casting spells.

How do I brew a potion?

Once you’ve bought or collected your potions books and potion ingredients, go to the Map on the homepage and click on Potions Class. Choose which potion you would like to brew, and follow the instructions to choose a cauldron. Remember, any ingredients used in your potion will be removed from your Trunk and to replace them you’ll have to buy or collect more. For more guidance, take a look at our Guide to Potions Class.

When can I start brewing potions?

You can only start brewing potions once you’ve acquired a cauldron, the relevant ingredients and the appropriate potion book. Most of these can be purchased in Diagon Alley or collected in the Moments.

Why brew a potion?

Brewing potions is a great way to test and improve your wizarding skills. What’s more, if you brew your potion successfully, you’ll also earn house points. However, if your potion goes horribly wrong, you’ll not only lose points but you might even melt your cauldron and have to buy another! So be sure to pay attention to your potion book... For more guidance, take a look at our Guide to Potions Class.

Are there leaderboards for Duelling Club and Potions Class?

Yes, there are. You can view the students who’ve earned the most house points by visiting the Potions Class and Duelling Club leaderboards in the Great Hall.

Are some spells more powerful than others?

Yes, but these spells tend to be more difficult and require more practise and greater skill to cast effectively.

How do I know if I've won a duel or not?

If you’ve accepted a challenge, you will see the result immediately after you’ve completed your spell. However, if you open a challenge, you will have to wait until the other person takes up your challenge and casts their spell against yours. This could take minutes or days depending on when they get a chance to respond. You will be notified of the result as soon the duel is completed.

How do I win a duel?

The faster and more accurate your spell, the more powerful it is. So once you have completed your spell, you will be given a score and the witch or wizard with the highest score wins that duel. For more guidance, take a look at our Guide to Duelling Club.

How do I duel?

You'll be shown instructions on how to duel in Duelling Club, after you've chosen your spell. For more guidance, take a look at our Guide to Duelling Club.

How do I enter Duelling Club?

Once you’ve bought or collected your spellbooks, go to the Map on the homepage and click on Duelling Club.

When can I start duelling?

As soon as you’ve been sorted into a house, you can start duelling with fellow wizards and witches.

Why should I duel?

Not only is Duelling Club a fun way to pit your wizarding skills against fellow students, but it’s also a great way to earn house points. Take note, you can only earn points by winning duels against people from other houses (it would be unfair to duel with fellow house members!).

Favourites

How do I save content to my Favourites?

You can bookmark any character, creature, object, place or even chapter on pottermore.com by simply clicking the ‘Add to Favourites’ button on that page. Not only does this mean you can access this content again quickly and easily, but you can also build a personal library of your favourite parts of pottermore.com to re-read, revisit and enjoy whenever you want.

Friends

How can I find my friends?

You can find your friends in the Friends section at the top of your page.

How do I give a friend a nickname?

Once you've made friends with people you know, you can do this by simply going to Friends at the top of the page and clicking ‘Add nickname’ under that person’s pottermore.com username. No one else can see this nickname apart from you.

Connecting with friends

You can send a friend request to anyone on pottermore.com by rolling over their username (or avatar) to reveal their mini profile and then clicking ‘Add as friend’. You will become friends as soon as they accept your request. Once you’re friends, you can see that person’s full profile.

Alternatively, if you know their pottermore.com username, you can add them by going to the Friends section and searching for them. Once you’ve found them, simply click ‘Add as a friend’.

Gifts

What happens if I'm sent a gift?

When a friend sends you a gift, you will receive a message in your owl notifications, and the item will be added to your Trunk.

How do I send a gift?

There are two ways to send gifts to a friend on pottermore.com:

One is to choose a friend first. Click the ‘Send a gift’ button below their name, select the gift from the drop-down menu and then press ‘Send gift’.

Alternatively, you can choose the gift first. Open your Trunk at the top of the page, select an item with a ‘Send as gift’ button and choose your friend from the drop-down list. Then press ‘Send gift'.

Why would I want to send a gift?

You and your friends can help each other out by sending certain items from your Trunk as gifts, including potion ingredients.

Houses and House Points

How do I see who has the most points?

You can view the four pottermore.com leaderboards in the Great Hall and in your common room:

  1. House leaderboard: This is a league table showing the top twenty people in your house who have earned the most house points. You can view this in both your common room and the Great Hall.
  2. School leaderboard: This shows the top twenty people in the whole of Hogwarts with the most house points. This table can be seen in the Great Hall, below the individual house leaderboards.
  3. Duelling Club leaderboard: Discover the top twenty wizards and witches who have earned the most points in Duelling Club. You’ll find this table in the Great Hall.
  4. Potions Class leaderboard: This shows the top twenty wizards and witches who have earned the most points in Potions Class. You’ll find this table in the Great Hall.

Can I lose house points?

The only way that you can lose house points is if a potion you are brewing goes catastrophically wrong! So pay attention to those potion recipes.

How do I earn house points?

There are several ways to earn house points. You are awarded points for collecting certain items you find in Moments, such as Galleons and Chocolate Frog Cards. You are also given points for winning duels in Duelling Club and for successfully brewing potions. Every point you earn is added to the overall house total – so the more points you earn, the better your house will do.

When is the Pottermore House Cup awarded?

You will be given a few weeks’ notice before the Pottermore House Cup is awarded, so that you can try to earn as many points as possible in the run-up to it. On the day, the house with the most points will be awarded the House Cup.

What is the Pottermore House Cup Championship?

The Pottermore House Cup is awarded to the Hogwarts house that manages to collect the most points - and winning it is one of the most important and honourable achievements on pottermore.com. So play your part by earning as many house points as you can and be sure to check your owl notifications for more news.

What are the Hogwarts houses?

There are four houses at Hogwarts – Gryffindor, Hufflepuff, Ravenclaw and Slytherin, and each has a noble history of its own. To find out which house you belong to, you will need to take part in the Sorting Ceremony. Once the Sorting Hat has decided, you will discover whether you are hard-working and loyal like Helga Hufflepuff; intelligent and wise like Rowena Ravenclaw; ambitious and cunning like Salazar Slytherin or brave and chivalrous like Godric Gryffindor. From that moment forward, your house is like your family at Hogwarts, and your allegiance to your house is everything. You and your housemates should then try to earn as many house points as possible and help your house win the all-important Pottermore House Cup.

Logging In

What happens if I've lost access to the email address registered to my account?

If you have lost access to the email address used when you registered, you may sign in and enter a new email address in your ‘Account Settings’. If you have forgotten your username and lost access to the email registered to your account, you will need to register for a new Pottermore account.

Why do I keep getting a username or password error when I try to log in?

Passwords are case sensitive, so check that the ‘Caps Lock’ button or ‘A’ light on your keyboard is not on. If it is on, then press the ‘Caps Lock’ key and try again.

If you are still having problems, it might be that you haven’t remembered your username or password correctly. You can recover your username or reset your password by clicking the ‘Forgotten your username?’ or ‘Forgotten your password?’ links on the Sign In page.

What happens if I've forgotten my password?

Go to the Sign In page and click ‘Forgotten your password?’ under the password entry box. Then type in your username and click ‘Email me the link’. You will receive an email which contains a link allowing you to reset your password.

If you are under 13, you should ask your parent or guardian to check their inbox for the password reset email.

What happens if I've forgotten my username?

Go to the Sign In page and click ‘Forgotten your username?’ under the username entry box. Then type in the email address registered to your account, click ‘Email me my username’ and we’ll send your username to that email address.

If you are under 13, you should ask your parent or guardian to check their inbox for the username reminder email.

How do I log in?

Logging in to Pottermore is very straightforward. There is a link on the Pottermore homepage that will take you to the Sign In page. Then all you need to do is enter your username and password, and click ‘Sign in’.

Money and Buying Items

What happens if I run out of money?

Once you’ve spent all of your money and collected all the hidden Galleons, there will be no more to find until new Moments are released.

If your vault is empty - or your funds are severely depleted - remember that you and your friends can help each other out by sending certain items from your Trunk as gifts. Once you send something as a gift, that item will be taken from your Trunk and placed into theirs.

How do I get more money?

Wizarding money is hidden away in various parts of Harry Potter’s story (see 'Collecting items') so keep an eye out when you’re exploring Moments. Any Galleons you find will be added to your vault at Gringotts.

How many Galleons do I get?

Once you’ve been to Diagon Alley and opened your vault at Gringotts, you will be given 500 Galleons. You can add to your balance by collecting Galleons from Moments from Harry Potter’s story.

What are Galleons?

Galleons are the currency on pottermore.com. You’ll need them to buy all of your wizarding books and equipment - from brass scales and bat spleens to crystal phials and cauldrons.

You can discover exciting new writing from J.K. Rowling by looking out for the red quill icon on Moments in the Story Navigator. Please remember, in order to read this content, you will have to unlock it.

New writing from J.K. Rowling is unlocked in the same way as collectible items are. Simply search the Moment layers until you are hovering over the discoverable - this could be a person, place or object in the Moment artwork. Once you've found it, you'll see the discoverable glow and a 'Read about' tag. Simply click on the discoverable and click the 'New from J.K. Rowling' button to unlock the content.

When you begin your pottermore.com experience, you will notice that certain places and items are locked. Your common room will not appear on your Map until you have been sorted into one of the four Hogwarts houses in the Great Hall. Once you have been sorted into a house, you can access your common room from the Map, earn points for your house by brewing potions in Potions Class and challenging students from other houses in Duelling Club.

Key scenes from Harry Potter's story are depicted in a series of illustrated interactive Moments, many of which contain new writing by J.K. Rowling.

Moments are ordered by book and chapter on the Story Navigator, which can be found at the bottom of your Homepage, and underneath Moments, book and chapter pages.

The Map on your homepage is your means of accessing locations at Hogwarts and the wider wizarding world. To access the Great Hall, your house common room, Diagon Alley, Potions Class or Duelling Club, select the desired location on the map. To return to your homepage at any time, select the Pottermore logo at the top of the page.

Owl Notifications

Where are owl notifications?

To find your notifications, click on the owl at the top of the page. If you've a new message - from friend requests and duelling challenges to Pottermore notifications - you'll see a number next to the owl.

What are owl notifications?

Your notifications are a really quick and easy way to hear about what’s going on on pottermore.com. Your owl is your indispensible source of news and updates, including:

  • Friend requests and acceptances
  • Gift acknowledgements
  • Brewing updates from Potions Class
  • Duelling Club challenges and results
  • News of events such as the Pottermore House Cup Championship

How do I delete notifications once I've read them?

You can delete any notifications you no longer want by clicking the little ‘X’ box that appears in the top right-hand corner when you roll over any notification.

Other

Did J.K. Rowling write all the exclusive new content?

Yes, J.K. Rowling has written exclusive material for the site (which is clearly indicated where it arises, by the Red Quill icon). As well as written entries, you can also listen to exclusive audio entries from the author. Additional content has been written by the Pottermore team, which is based closely on the books and is created with J.K. Rowling’s overview.

What languages is pottermore.com available in?

Pottermore.com is currently available in English, French, German, Italian, Spanish (Castilian) and Japanese.

Does J.K. Rowling run the pottermore.com website?

Pottermore was set up by J.K. Rowling – she oversaw its creation and has written exclusive content for pottermore.com. Although very much involved, please be aware that she is not responsible for the day-to-day running of Pottermore.

Can I contact J.K. Rowling via the pottermore.com site?

No, you cannot. Pottermore.com is not J.K. Rowling’s personal website and there is no direct way to contact her through the site. The site has been created to allow readers to enjoy an immersive online experience based on the Harry Potter books, not to act as a way of getting in touch with J.K. Rowling directly.

Personal data

What shall I do if I have further questions about data protection?

Pottermore is committed to protecting your personal data and privacy. For more information, please refer to our Privacy & Cookies Policy and our Child Privacy & Safety Policy.

Registration

What information do I need to provide to register?

In order to register, we ask you to provide us with your first name and last name, your date of birth, the country you live in and a valid email address.

If you are under 13, we ask you to provide us with your first name only, your date of birth, the country you live in and your parent’s or guardian’s email address.

Can I choose my own username?

In order to ensure that we protect your identity we give you a choice of five randomly selected usernames. This way, it is not possible for you to accidentally share any personal information.

Be sure you choose the username you like most because you can’t change it later. Make a note of it, and store it where you can find it again easily.

What password can I choose?

You can choose any password you want, as long as it is at least six characters long and contains at least one number. For extra security, it is always a good idea to use at least one capital letter somewhere in your password, and to not use a password you use elsewhere.

What happens after I choose my username?

Once you have chosen your username and clicked the ‘Create my account’ button, you will be sent a Pottermore validation email. You will need to click on the link in this email to complete the registration process within seven (7) days of receipt. This email will arrive after you submit your registration, so keep checking your inbox. Make sure you check the ‘junk mail’ folder in case it accidentally gets placed there.

If you are under 13, you should ask your parent or guardian to check their inbox (and junk folder) for the validation email.

Please note, the link in the email is only valid for 7 days so be sure you or your parent or guardian clicks it before then, otherwise your registration will be invalid and you will need to start again.

What if I forget my username or password?

There are links on the Sign In page that will allow you to recover your username or reset your password. For more details see Logging In.

Can I enter pottermore.com as soon as I've registered?

Once you validate your registration (via the email you receive after submitting your details), you will receive an email letting you know that your account has been enabled for entry.

Need more help?

Security

What should I do if I think someone is accessing my account and pretending to be me?

Keep your password and account details private. If you do have concerns about someone using your account, change your password immediately. It is a good idea to do this from time to time anyway, to ensure your account details are known only to you, unless you are under 13, in which case you should share it with your parent or guardian if they require it.

What should I do if I think someone has discovered my password?

If you have any concerns about your password security, or you think it may have been discovered by someone else, go to your Account Settings page and change it. Do not share your password with anyone (unless you are under 13, in which case you should share it with your parent or guardian, if they require it). For more information on what to do, see Account Settings.

Site Issues

What can I do to make sure I get the best experience?

To ensure you have the best experience using Pottermore, we recommend that you use the latest version of one of the following web browsers:

  • Internet Explorer
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  • Chrome
  • Safari

Finally, make sure that Javascript is enabled.

How do I find out about site issues?

See our Site Updates page for all updates and news from Pottermore.

Username and Profile

Why do I need a Pottermore username?

We provide all users with a username which does not contain any personal information. For more information, view our Child Privacy & Safety Policy and Privacy & Cookies Policy.

Can I change my username?

Usernames are generated by combining a number of magical names or objects. This is done for lots of reasons (including ensuring child safety and protecting your identity) and once you’ve chosen one, that’s the one you keep. Please remember that creating more than one account on pottermore.com is not permitted.

Your profile

Everyone on pottermore.com has their own profile page. It’s like your own personal page where you can see a snapshot of your activity. You can view this by clicking on your avatar icon at the top of the page at any time. Your profile collects all your pottermore.com information into one, easy-to-manage page. Here you can view and manage all of your lists, including house points you’ve earned, friends you’ve made, items you’ve collected, content you’ve saved to your Favourites and drawings you’ve uploaded.

You can also view the basic profile of others by clicking on their username. For friends, you’ll be able to see a more detailed profile.

Need to contact us?

For any press or PR related enquiries please email: press@team.pottermore.com
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Pottermore is a safe and secure place for everyone to enjoy. We take great measures to protect your privacy and will not share your personal information with any third parties unless you have chosen to receive additional marketing information. Read our Privacy & Cookies Policy for full details.

   
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